12
NPS
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Aurubis
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About Aurubis' Brand
Aurubis is the leading integrated copper group and the world’s largest copper recycler
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3/5
Pricing
3/5
Customer Service
Aurubis NPS
Aurubis's Net Promoter Score (NPS) is a 12 with 56% Promoters, 0% Passives, and 44% Detractors. Net Promoter Score tracks whether Aurubis's customers would recommend using the product based on a scale of -100 to 100.
Aurubis Overall NPS
| 56% | Promoters |
|---|---|
| 0% | Passives |
| 44% | Detractors |
Aurubis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
May 2022 0 | May 2022 | 0 |
Jul 2022 33 | Jul 2022 | 33 |
Nov 2022 50 | Nov 2022 | 50 |
Feb 2023 20 | Feb 2023 | 20 |
Mar 2023 0 | Mar 2023 | 0 |
Jun 2023 15 | Jun 2023 | 15 |
Dec 2023 0 | Dec 2023 | 0 |
Feb 2024 11 | Feb 2024 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aurubis NPS by Gender
Aurubis's NPS was rated -34 by Male customers on Comparably.
Male
-34
Aurubis's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Aurubis's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Aurubis Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Aurubis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Aurubis Customer Loyalty Score by Gender
Aurubis's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Aurubis Product Quality
3.7/5
Aurubis has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Aurubis Product Information
Aurubis’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.aurubis.com/en
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Aurubis Product Quality
Aurubis's Product Quality score was rated highest by Male customers.
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Ranked Aurubis Product Quality the Highest
Aurubis Product Quality Score by Gender
Aurubis's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Aurubis.
Male
3.5/5
Female
N/A
Aurubis Pricing
Aurubis ROI & Value For Money
3/5
Aurubis has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Aurubis ROI
Aurubis's ROI score was rated highest by Male customers.
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Ranked Aurubis ROI the Highest
Aurubis ROI Score by Gender
Aurubis's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Aurubis Customer Satisfaction (CSAT)
Aurubis Customer Satisfaction (CSAT) Score
72 / 100
Aurubis has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aurubis Customer Satisfaction
Aurubis's Customer Satisfaction score was rated highest by Male customers.
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Ranked Aurubis Customer Satisfaction the Highest
Aurubis Customer Satisfaction Score by Gender
Aurubis's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Aurubis.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Aurubis Customer Service
3/5
Aurubis has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Aurubis's Customer Service
Address
Hamburg, IA United States of America
Website
https://www.aurubis.com/en
Phone Number
49 40 7883 0
Quick Insights into Aurubis Customer Service
Aurubis's Customer Service score was rated highest by Male customers.
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Ranked Aurubis Customer Service the Highest
Aurubis Customer Service Score by Gender
Aurubis's Customer Service score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Aurubis.
Male
2.8/5
Female
N/A
Aurubis as an Employer
Consumer vs. Employees
Aurubis scored a 12 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Aurubis would recommend the brand to a friend. ENPS measures how likely Aurubis employees would recommend working at Aurubis to a friend.
Net Promoter Score
12
NPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
