-57
NPS
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Austin Energy
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About Austin Energy's Brand
Austin Energy is the electric utility for the city of Austin, serving more than one million residents.
Brand at a Glance
67%
Customer Loyalty
2/5
Product Quality
1.9/5
Pricing
2.1/5
Customer Service
Austin Energy NPS
Austin Energy's Net Promoter Score (NPS) is a -57 with 17% Promoters, 9% Passives, and 74% Detractors. Net Promoter Score tracks whether Austin Energy's customers would recommend using the product based on a scale of -100 to 100.
Austin Energy Overall NPS
| 17% | Promoters |
|---|---|
| 9% | Passives |
| 74% | Detractors |
Austin Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -59 | Mar 2023 | -59 |
May 2023 -53 | May 2023 | -53 |
Jun 2023 -55 | Jun 2023 | -55 |
Jul 2023 -52 | Jul 2023 | -52 |
Aug 2023 -56 | Aug 2023 | -56 |
Sep 2023 -58 | Sep 2023 | -58 |
Oct 2023 -59 | Oct 2023 | -59 |
Dec 2023 -61 | Dec 2023 | -61 |
Mar 2024 -58 | Mar 2024 | -58 |
Apr 2024 -54 | Apr 2024 | -54 |
Jun 2024 -54 | Jun 2024 | -54 |
Apr 2025 -57 | Apr 2025 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Austin Energy NPS by Gender
Male customers rated Austin Energy's NPS 49 points higher than Female customers.
Male
-51
Austin Energy's NPS was rated -51 by Male customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Female
-100
Austin Energy's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Austin Energy NPS by Ethnicity
Austin Energy's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
Other -34 | Other | -34 |
Austin Energy NPS by Age
Austin Energy's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Austin Energy NPS by Usage
Austin Energy's NPS was rated the highest by customers who have used Austin Energy's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -72 | Over 10 Years | -72 |
Austin Energy Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Austin Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Austin Energy Customer Loyalty Score by Gender
Male customers rated Austin Energy's Customer Loyalty score 37% higher than Female customers.
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Male
70%
Yes
Female
33%
Yes
Austin Energy Customer Loyalty Score by Ethnicity
Austin Energy's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Austin Energy.
70
out of 100
Caucasian
40
out of 100
Hispanic or Latino
70
out of 100
Other
Austin Energy Customer Loyalty Score by Age
Austin Energy's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 78% | 51-55 | 78% |
66+ 33% | 66+ | 33% |
Austin Energy Customer Loyalty Score by Usage
Austin Energy's Customer Loyalty score was rated the highest by customers who have used Austin Energy's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Austin Energy Customer Loyalty Score by Industry
Austin Energy's Customer Loyalty score was rated 78% by Tech industry customers.
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Austin Energy Product Quality
2/5
Austin Energy has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Austin Energy Product Information
Austin Energy’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Austin Energy's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Utilities
Quick Insights into Austin Energy Product Quality
Austin Energy's Product Quality score was rated highest by customers who have used Austin Energy's products/services for 5 to 10 Years, and rated lowest by customers who have used Austin Energy's products/services for Over 10 Years.
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Ranked Austin Energy Product Quality the Highest
Ranked Austin Energy Product Quality the Lowest
Austin Energy Product Quality Score by Gender
Male customers rated Austin Energy's Product Quality score 0.5 stars higher than Female customers.
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Male
2/5
Female
1.5/5
Austin Energy Product Quality Score by Ethnicity
Austin Energy's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Austin Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
Other 2 | Other | 2 |
Austin Energy Product Quality Score by Age
Austin Energy's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Austin Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.6 | 51-55 | 1.6 |
66+ 2 | 66+ | 2 |
Austin Energy Product Quality Score by Usage
Austin Energy's Product Quality score was rated the highest by customers who have used Austin Energy's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Austin Energy Product Quality Score by Industry
Austin Energy's Product Quality score was rated 1.6 stars by Tech industry customers.
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Austin Energy Pricing
Austin Energy ROI & Value For Money
1.9/5
Austin Energy has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Austin Energy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Austin Energy ROI
Austin Energy's ROI score was rated highest by customers who have used Austin Energy's products/services for 5 to 10 Years, and rated lowest by customers who have used Austin Energy's products/services for Over 10 Years.
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Ranked Austin Energy ROI the Highest
Ranked Austin Energy ROI the Lowest
Austin Energy ROI Score by Gender
Male customers rated Austin Energy's ROI score 0.6 stars higher than Female customers.
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Male
2.1/5
Female
1.5/5
Austin Energy ROI Score by Ethnicity
Austin Energy's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Austin Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
Other 2 | Other | 2 |
Austin Energy ROI Score by Age
Austin Energy's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Austin Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.6 | 51-55 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
Austin Energy ROI Score by Usage
Austin Energy's ROI score was rated the highest by customers who have used Austin Energy's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Austin Energy ROI Score by Industry
Austin Energy's ROI score was rated 1.6 stars by Tech industry customers.
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Austin Energy Customer Satisfaction (CSAT)
Austin Energy Customer Satisfaction (CSAT) Score
26 / 100
Austin Energy has an overall Customer Satisfaction score of 26 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
8%
Very Dissatisfied
53%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Austin Energy Customer Satisfaction
Austin Energy's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by Female customers.
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Ranked Austin Energy Customer Satisfaction the Highest
Ranked Austin Energy Customer Satisfaction the Lowest
Austin Energy Customer Satisfaction Score by Gender
Male customers rated Austin Energy's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Austin Energy.
33 / 100
MaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 8% | |
Very Dissatisfied | 42% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 75% |
Austin Energy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Austin Energy's Customer Satisfaction (CSAT) score was rated 22% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Austin Energy.
22 / 100
Very Satisfied
0%
Satisfied
22%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
45%
CSAT according to Hispanic or Latino
Austin Energy's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to Other
Austin Energy's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Austin Energy.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Austin Energy Customer Satisfaction Score by Age
Austin Energy's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Austin Energy.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 25% | |||||||||||||||
| 66+ | 0% |
Austin Energy Customer Satisfaction Score by Usage
Austin Energy's Customer Satisfaction score was rated the highest by customers who have used Austin Energy's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Austin Energy Customer Satisfaction Score by Industry
Austin Energy's Customer Satisfaction score was rated 25 points by Tech industry customers.
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{
"title": "Austin Energy Customer Satisfaction Score by Industry",
"text": "Austin Energy's Customer Satisfaction score was rated 25 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Austin Energy's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
}
]
}Austin Energy Customer Service
2.1/5
Austin Energy has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Austin Energy's Customer Service
Address
301 West Ave, Austin, TX
Website
https://www.austinenergy.com/
Phone Number
15123226622
Quick Insights into Austin Energy Customer Service
Austin Energy's Customer Service score was rated highest by customers who have used Austin Energy's products/services for 5 to 10 Years, and rated lowest by customers who have used Austin Energy's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Austin Energy's Customer Service score.
Ranked Austin Energy Customer Service the Highest
Ranked Austin Energy Customer Service the Lowest
Austin Energy Customer Service Score by Gender
Male customers rated Austin Energy's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Austin Energy.
Male
2.1/5
Female
1.5/5
Austin Energy Customer Service Score by Ethnicity
Austin Energy's Customer Service score was rated 2 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Austin Energy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
Other 2 | Other | 2 |
Austin Energy Customer Service Score by Age
Austin Energy's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Austin Energy.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.6 | 51-55 | 1.6 |
66+ 2 | 66+ | 2 |
Austin Energy Customer Service Score by Usage
Austin Energy's Customer Service score was rated the highest by customers who have used Austin Energy's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Austin Energy Customer Service Score by Industry
Austin Energy's Customer Service score was rated 1.6 stars by Tech industry customers.
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Austin Energy as an Employer
Consumer vs. Employees
Austin Energy scored a -57 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Austin Energy would recommend the brand to a friend. ENPS measures how likely Austin Energy employees would recommend working at Austin Energy to a friend.
Net Promoter Score
-57
NPS Score
| 17% | Promoters |
|---|---|
| 9% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
