49
NPS
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Austrian Airlines
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About Austrian Airlines' Brand
Provider of airplane transportation services. The company operates scheduled services to over 130 destinations worldwide, primarily in Central and Eastern Europe.
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Austrian Airlines NPS
Austrian Airlines's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Austrian Airlines's customers would recommend using the product based on a scale of -100 to 100.
Austrian Airlines Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Austrian Airlines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
May 2023 50 | May 2023 | 50 |
Aug 2023 75 | Aug 2023 | 75 |
Dec 2024 40 | Dec 2024 | 40 |
Jan 2025 49 | Jan 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Austrian Airlines Customer Reviews
Out of the 3 Austrian Airlines customer reviews 3 were positive and 0 were constructive. Austrian Airlines customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Austrian Airlines Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Austrian Airlines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Austrian Airlines Product Quality
3.7/5
Austrian Airlines has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Austrian Airlines Product Information
Austrian Airlines’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.austrian.com
- Company Size
- 5,001-10,000 Employees
Austrian Airlines Pricing
Austrian Airlines ROI & Value For Money
3.2/5
Austrian Airlines has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Austrian Airlines Customer Satisfaction (CSAT)
Austrian Airlines Customer Satisfaction (CSAT) Score
83 / 100
Austrian Airlines has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
83%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Austrian Airlines Customer Service
3.3/5
Austrian Airlines has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Austrian Airlines's Customer Service
Address
Office Park 2, Vienna Airport, Vienna, 1300
Website
www.austrian.com
Consumer vs. Employees
Austrian Airlines scored a 49 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Austrian Airlines would recommend the brand to a friend. ENPS measures how likely Austrian Airlines employees would recommend working at Austrian Airlines to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
