-100
NPS
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Authenticom
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About Authenticom's Brand
Authenticom offers a powerful suite of data management solutions, expertly handling over 10 million records daily across more than 12,500 dealerships and seamlessly integrating with over 75 Dealer Management Systems. Our services are designed to address the significant frustrations and complexities inherent in managing automotive data. The challenges of securely and efficiently transferring data to various business tools can be overwhelming, often diverting valuable resources from your core business operations. Authenticom simplifies this process, ensuring that your data is managed safely and efficiently, allowing you to focus on leveraging this data to drive revenue and business growth. With Authenticom, you can put the difficulties of data management behind you and concentrate on what matters most – using your data to its fullest potential and turning it into a key driver for your business success.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
3/5
Pricing
1.5/5
Customer Service
Authenticom NPS
Authenticom's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Authenticom's customers would recommend using the product based on a scale of -100 to 100.
Authenticom Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Authenticom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -100 | May 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Authenticom Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Authenticom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Authenticom Product Quality
1.5/5
Authenticom has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Authenticom's overall Product Quality score rated by its users and customers.
Authenticom Product Information
Authenticom’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.authenticom.com/
- Company Size
- 51-200 Employees
Industry
Information Services
Tech
Analytics
Big Data
Authenticom Pricing
Authenticom ROI & Value For Money
3/5
Authenticom has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Authenticom's overall ROI score rated by its users and customers.
Authenticom Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Authenticom Customer Service
1.5/5
Authenticom has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Authenticom's overall Customer Service score rated by its users and customers.
About Authenticom's Customer Service
Address
400 Main St #300, La Crosse, WI 54601
Website
http://www.authenticom.com/
Phone Number
866.289.3283
Authenticom's Social Links
Authenticom as an Employer
2.6/5
Authenticom has a 2.6/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Authenticom scored a -100 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Authenticom would recommend the brand to a friend. ENPS measures how likely Authenticom employees would recommend working at Authenticom to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
