-100
NPS
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Author Solutions
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About Author Solutions' Brand
Author Solutions provides an online platform for authors, enabling them to bring their books into the market.
Brand at a Glance
10%
Customer Loyalty
2/5
Product Quality
2/5
Pricing
2/5
Customer Service
Author Solutions NPS
Author Solutions's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Author Solutions's customers would recommend using the product based on a scale of -100 to 100.
Author Solutions Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Author Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Oct 2025 -100 | Oct 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Author Solutions Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Author Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Author Solutions Product Quality
2/5
Author Solutions has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Author Solutions' overall Product Quality score rated by its users and customers.
Author Solutions Product Information
Author Solutions’s product quality score is a 2 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Media
Sports & Entertainment
Author Solutions Pricing
Author Solutions ROI & Value For Money
2/5
Author Solutions has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Author Solutions' overall ROI score rated by its users and customers.
Author Solutions Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Author Solutions Customer Service
2/5
Author Solutions has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Author Solutions' overall Customer Service score rated by its users and customers.
About Author Solutions's Customer Service
Address
1663 Liberty Drive, Bloomington, IN
Website
http://www.authorsolutions.com
Phone Number
+1 (812) 671-9754
Author Solutions as an Employer
Consumer vs. Employees
Author Solutions scored a -100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Author Solutions would recommend the brand to a friend. ENPS measures how likely Author Solutions employees would recommend working at Author Solutions to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
