65
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
AuthorityLabs
Marketing or Exec? Claim Your Free Account
About AuthorityLabs' Brand
AuthorityLabs is a search engine rank monitoring service for SMBs, web development shops, and internet marketing consultants and agencies.
Brand at a Glance
4.1/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
AuthorityLabs NPS
AuthorityLabs's Net Promoter Score (NPS) is a 65 with 80% Promoters, 5% Passives, and 15% Detractors. Net Promoter Score tracks whether AuthorityLabs's customers would recommend using the product based on a scale of -100 to 100.
AuthorityLabs Overall NPS
| 80% | Promoters |
|---|---|
| 5% | Passives |
| 15% | Detractors |
AuthorityLabs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 65 | Aug 2020 | 65 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AuthorityLabs NPS by Usage
AuthorityLabs's NPS was rated 37 points by customers who have used AuthorityLabs's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 37 | 2 to 5 Years | 37 |
AuthorityLabs Product Quality
4.1/5
AuthorityLabs has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock AuthorityLabs' overall Product Quality score rated by its users and customers.
AuthorityLabs Product Information
AuthorityLabs serves markets in the United States and Canada. AuthorityLabs supports Web devices and offers products for small, medium, and large sized businesses.
AuthorityLabs’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://authoritylabs.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Productivity
SaaS
Languages Supported
English
Product Type
Analytics Software
Web Analytics Software
Search Marketing Software
Location Intelligence Software
AuthorityLabs Pricing
AuthorityLabs ROI & Value For Money
4.1/5
AuthorityLabs has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock AuthorityLabs' overall ROI score rated by its users and customers.
AuthorityLabs Pricing Plans
AuthorityLabs has a pricing structure that accommodates small, medium, and large businesses. Starting from $49/month, AuthorityLabs uses a subscription model and offers the following: PRO: $99 per month., PRO PLUS: $225 per month., and ENTERPRISE: $450 per month..
Who Uses AuthorityLabs?
Small Businesses
Medium Businesses
Large Enterprises
AuthorityLabs Customer Service
5/5
AuthorityLabs has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock AuthorityLabs' overall Customer Service score rated by its users and customers.
About AuthorityLabs's Customer Service
Address
260 S. Arizona Ave C, Chandler, AZ 85225
Website
http://authoritylabs.com
Consumer vs. Employees
AuthorityLabs scored a 65 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of AuthorityLabs would recommend the brand to a friend. ENPS measures how likely AuthorityLabs employees would recommend working at AuthorityLabs to a friend.
Net Promoter Score
65
NPS Score
| 80% | Promoters |
|---|---|
| 5% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
