49
NPS
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Brand Page
Authorize.Net
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About Authorize.Net's Brand
Authorize manage credit card echeck transactions.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.3/5
Pricing
3.2/5
Customer Service
Authorize.Net NPS
Authorize.Net's Net Promoter Score (NPS) is a 49 with 61% Promoters, 27% Passives, and 12% Detractors. Net Promoter Score tracks whether Authorize.Net's customers would recommend using the product based on a scale of -100 to 100.
Authorize.Net Overall NPS
| 61% | Promoters |
|---|---|
| 27% | Passives |
| 12% | Detractors |
Authorize.Net NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 54 | Aug 2020 | 54 |
Apr 2023 50 | Apr 2023 | 50 |
Dec 2023 48 | Dec 2023 | 48 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Authorize.Net NPS by Usage
Authorize.Net's NPS was rated the highest by customers who have used Authorize.Net's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
Authorize.Net Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Authorize.Net users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Authorize.Net Product Quality
4/5
Authorize.Net has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Authorize.Net Product Information
Authorize.Net serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. Authorize.Net supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Authorize.Net’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Authorize.Net's product the highest. Reviewers from the Consumer Services industry rated Authorize.Net the lowest at 4.3.
- Website
- http://www.authorize.net/
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
Languages Supported
English
Product Type
Payment Management Software
Point of Sale (POS) Software
Payment Gateway Software
Quick Insights into Authorize.Net Product Quality
Authorize.Net's Product Quality score was rated highest by customers who have used Authorize.Net's products/services for 5 to 10 Years, and rated lowest by customers who have used Authorize.Net's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Authorize.Net's Product Quality.
Ranked Authorize.Net Product Quality the Highest
Ranked Authorize.Net Product Quality the Lowest
Authorize.Net Product Quality Score by Usage
Authorize.Net's Product Quality score was rated the highest by customers who have used Authorize.Net's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Authorize.Net Product Quality Score by Industry
Authorize.Net's Product Quality score was rated the highest by Retail industry customers, and the lowest by Wholesale industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Authorize.Net Pricing
Authorize.Net ROI & Value For Money
4.3/5
Authorize.Net has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Authorize.Net's overall ROI score rated by its users and customers.
Authorize.Net Pricing Plans
Authorize.Net has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry.
Who Uses Authorize.Net?
Small Businesses
Medium Businesses
Quick Insights into Authorize.Net ROI
Authorize.Net's ROI score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Sports & Entertainment industry.
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Ranked Authorize.Net ROI the Highest
Ranked Authorize.Net ROI the Lowest
Authorize.Net ROI Score by Industry
Authorize.Net's ROI score was rated 4.3 stars by both Hospitality and Sports & Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Authorize.Net Customer Satisfaction (CSAT)
Authorize.Net Customer Satisfaction (CSAT) Score
50 / 100
Authorize.Net has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Authorize.Net Customer Service
3.2/5
Authorize.Net has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Authorize.Net's Customer Service
Address
San Francisco, CA
Website
http://www.authorize.net/
Authorize.Net as an Employer
3.4/5
Authorize.Net has a 3.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Authorize.Net scored a 49 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Authorize.Net would recommend the brand to a friend. ENPS measures how likely Authorize.Net employees would recommend working at Authorize.Net to a friend.
Net Promoter Score
49
NPS Score
| 61% | Promoters |
|---|---|
| 27% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
