-100
NPS
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Brand Page
Autism Speaks
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About Autism Speaks' Brand
Autism Speaks is an autism advocacy organization that sponsors autism research and conducts awareness and outreach activities.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Autism Speaks NPS
Autism Speaks's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Autism Speaks's customers would recommend using the product based on a scale of -100 to 100.
Autism Speaks Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Autism Speaks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -100 | Apr 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Autism Speaks Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Autism Speaks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Autism Speaks Product Quality
2.5/5
Autism Speaks has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Autism Speaks' overall Product Quality score rated by its users and customers.
Autism Speaks Product Information
Autism Speaks’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.autismspeaks.org/
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Autism Speaks Pricing
Autism Speaks ROI & Value For Money
1.5/5
Autism Speaks has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Autism Speaks' overall ROI score rated by its users and customers.
Autism Speaks Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Autism Speaks Customer Service
1.5/5
Autism Speaks has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Autism Speaks' overall Customer Service score rated by its users and customers.
About Autism Speaks's Customer Service
Address
New York City, NY
Website
http://www.autismspeaks.org/
Phone Number
(888) 288-4762
Consumer vs. Employees
Autism Speaks scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Autism Speaks would recommend the brand to a friend. ENPS measures how likely Autism Speaks employees would recommend working at Autism Speaks to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
