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NPS
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Auto Europe
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About Auto Europe's Brand
For over 60 years, Auto Europe has been a leader in worldwide car rental services.
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
3.2/5
Customer Service
Auto Europe NPS
Auto Europe's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Auto Europe's customers would recommend using the product based on a scale of -100 to 100.
Auto Europe Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Auto Europe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Aug 2023 33 | Aug 2023 | 33 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 0 | Jan 2024 | 0 |
Jun 2024 -17 | Jun 2024 | -17 |
Aug 2025 -1 | Aug 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Auto Europe Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Auto Europe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Auto Europe Product Quality
2.8/5
Auto Europe has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Auto Europe's overall Product Quality score rated by its users and customers.
Auto Europe Product Information
Auto Europe’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.autoeurope.com/
- Company Size
- 201-500 Employees
Industry
Consumer Services
Auto Europe Pricing
Auto Europe ROI & Value For Money
2.7/5
Auto Europe has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Auto Europe Customer Satisfaction (CSAT)
Auto Europe Customer Satisfaction (CSAT) Score
50 / 100
Auto Europe has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Auto Europe Customer Service
3.2/5
Auto Europe has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Auto Europe's overall Customer Service score rated by its users and customers.
About Auto Europe's Customer Service
Address
39 Commercial Street, P.O. Box 7006, Portland, ME
Website
http://www.autoeurope.com/
Phone Number
(888) 223-5555
Auto Europe as an Employer
2.5/5
Auto Europe has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Auto Europe scored a 0 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Auto Europe would recommend the brand to a friend. ENPS measures how likely Auto Europe employees would recommend working at Auto Europe to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
