80
NPS
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Brand Page
AutoAlert
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About AutoAlert's Brand
AutoAlert, Inc.(TM) was established with the intent of providing the automotive dealership industry with products and services designed to
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
5/5
Customer Service
AutoAlert NPS
AutoAlert's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether AutoAlert's customers would recommend using the product based on a scale of -100 to 100.
AutoAlert Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
AutoAlert NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Sep 2022 66 | Sep 2022 | 66 |
Feb 2024 75 | Feb 2024 | 75 |
Aug 2024 80 | Aug 2024 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AutoAlert Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of AutoAlert users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AutoAlert Product Quality
4.1/5
AutoAlert has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock AutoAlert's overall Product Quality score rated by its users and customers.
AutoAlert Product Information
AutoAlert’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.autoalert.com
- Company Size
- 51-200 Employees
Industry
Tech
Travel
AutoAlert Pricing
AutoAlert ROI & Value For Money
3.7/5
AutoAlert has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock AutoAlert's overall ROI score rated by its users and customers.
AutoAlert Customer Satisfaction (CSAT)
AutoAlert Customer Satisfaction (CSAT) Score
100 / 100
AutoAlert has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AutoAlert Customer Service
5/5
AutoAlert has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock AutoAlert's overall Customer Service score rated by its users and customers.
About AutoAlert's Customer Service
Address
114 W 11th St, Kansas City, MO 64105
Website
http://www.autoalert.com
Phone Number
9492218670
AutoAlert's Social Links
AutoAlert as an Employer
4.4/5
AutoAlert has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AutoAlert scored a 80 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of AutoAlert would recommend the brand to a friend. ENPS measures how likely AutoAlert employees would recommend working at AutoAlert to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
