0
NPS
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Automated Logic Corporation
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About Automated Logic Corporation's Brand
Automated Logic Corporation (ALC) provides innovative building automation and control systems.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
2.6/5
Customer Service
Automated Logic Corporation NPS
Automated Logic Corporation's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Automated Logic Corporation's customers would recommend using the product based on a scale of -100 to 100.
Automated Logic Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Automated Logic Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Jun 2023 33 | Jun 2023 | 33 |
Apr 2025 0 | Apr 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Automated Logic Corporation Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Automated Logic Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Automated Logic Corporation Product Quality
3.2/5
Automated Logic Corporation has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Automated Logic Corporation's overall Product Quality score rated by its users and customers.
Automated Logic Corporation Product Information
Automated Logic Corporation’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Manufacturing
Automated Logic Corporation Pricing
Automated Logic Corporation ROI & Value For Money
3/5
Automated Logic Corporation has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Automated Logic Corporation Customer Satisfaction (CSAT)
Automated Logic Corporation Customer Satisfaction (CSAT) Score
33 / 100
Automated Logic Corporation has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Automated Logic Corporation Customer Service
2.6/5
Automated Logic Corporation has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Automated Logic Corporation's overall Customer Service score rated by its users and customers.
About Automated Logic Corporation's Customer Service
Address
1150 Roberts Blvd., Kennesaw, GA 30144
Website
http://www.automatedlogic.com
Phone Number
717-909-7000
Automated Logic Corporation as an Employer
Consumer vs. Employees
Automated Logic Corporation scored a 0 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Automated Logic Corporation would recommend the brand to a friend. ENPS measures how likely Automated Logic Corporation employees would recommend working at Automated Logic Corporation to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 18% | Promoters |
|---|---|
| 55% | Passive |
| 27% | Detractors |
