-66
NPS
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Autosoft Inc.
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About Autosoft Inc. Brand
Autosoft develops and supports integrated software solutions that simplify business operations to produce better business results for automotive retailers
Brand at a Glance
47%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
3.8/5
Customer Service
Autosoft Inc. NPS
Autosoft Inc.'s Net Promoter Score (NPS) is a -66 with 17% Promoters, 0% Passives, and 83% Detractors. Net Promoter Score tracks whether Autosoft Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Autosoft Inc. Overall NPS
| 17% | Promoters |
|---|---|
| 0% | Passives |
| 83% | Detractors |
Autosoft Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
May 2022 0 | May 2022 | 0 |
Aug 2022 -33 | Aug 2022 | -33 |
Feb 2023 -50 | Feb 2023 | -50 |
Jun 2023 -60 | Jun 2023 | -60 |
Aug 2024 -67 | Aug 2024 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Autosoft Inc. Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Autosoft Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Autosoft Inc. Product Quality
2.8/5
Autosoft Inc. has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Autosoft Inc. Product Information
Autosoft Inc. serves markets in the United States. Autosoft Inc. supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Autosoft Inc.’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://autosoftdms.com
- Company Size
- 51-200 Employees
Languages Supported
English
Product Type
Auto Dealers Software
Automotive Software
Auto Dealer Accounting Software
Autosoft Inc. Pricing
Autosoft Inc. ROI & Value For Money
2.9/5
Autosoft Inc. has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Autosoft Inc. Pricing Plans
Autosoft Inc. has a pricing structure that accommodates medium and large businesses.
Who Uses Autosoft Inc.?
Medium Businesses
Large Enterprises
Autosoft Inc. Customer Satisfaction (CSAT)
Autosoft Inc. Customer Satisfaction (CSAT) Score
17 / 100
Autosoft Inc. has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Autosoft Inc. Customer Service
3.8/5
Autosoft Inc. has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Autosoft Inc.'s Customer Service
Address
61 Executive Court, West Middlesex, PA 16159 United States of America
Website
http://autosoftdms.com
Phone Number
1-800-473-4630
Autosoft Inc.'s Social Links
Autosoft Inc. as an Employer
2.5/5
Autosoft Inc. has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Autosoft Inc. scored a -66 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Autosoft Inc. would recommend the brand to a friend. ENPS measures how likely Autosoft Inc. employees would recommend working at Autosoft Inc. to a friend.
Net Promoter Score
-66
NPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 27% | Promoters |
|---|---|
| 0% | Passive |
| 73% | Detractors |
