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NPS
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Brand Page
AutoWeb
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About AutoWeb's Brand
Helping millions of consumers and dealers connect since 1995.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3.7/5
Pricing
2.2/5
Customer Service
AutoWeb NPS
AutoWeb's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether AutoWeb's customers would recommend using the product based on a scale of -100 to 100.
AutoWeb Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
AutoWeb NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Jul 2023 0 | Jul 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AutoWeb Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of AutoWeb users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AutoWeb Product Quality
3.2/5
AutoWeb has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock AutoWeb's overall Product Quality score rated by its users and customers.
AutoWeb Product Information
AutoWeb’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.autoweb.com
- Company Size
- 51-200 Employees
Industry
Automotive and Transportation
AutoWeb Pricing
AutoWeb ROI & Value For Money
3.7/5
AutoWeb has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock AutoWeb's overall ROI score rated by its users and customers.
AutoWeb Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AutoWeb Customer Service
2.2/5
AutoWeb has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock AutoWeb's overall Customer Service score rated by its users and customers.
About AutoWeb's Customer Service
Address
18872 MacArthur Blvd., Suite 200, Irvine, CA 92612
Website
http://www.autoweb.com
Phone Number
949-225-4500
AutoWeb's Social Links
AutoWeb as an Employer
4.1/5
AutoWeb has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AutoWeb scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of AutoWeb would recommend the brand to a friend. ENPS measures how likely AutoWeb employees would recommend working at AutoWeb to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
