100
NPS
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Autumn Leaves
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About Autumn Leaves' Brand
Autumn Leaves communities provide exceptional care and research-based programs that allow for dignified, purposeful living in a safe and active environment.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Autumn Leaves NPS
Autumn Leaves's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Autumn Leaves's customers would recommend using the product based on a scale of -100 to 100.
Autumn Leaves Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Autumn Leaves NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 100 | Sep 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Autumn Leaves Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Autumn Leaves users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Autumn Leaves Product Quality
5/5
Autumn Leaves has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Autumn Leaves' overall Product Quality score rated by its users and customers.
Autumn Leaves Product Information
Autumn Leaves’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.autumnleaves.com
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Autumn Leaves Pricing
Autumn Leaves ROI & Value For Money
5/5
Autumn Leaves has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Autumn Leaves' overall ROI score rated by its users and customers.
Autumn Leaves Customer Satisfaction (CSAT)
Autumn Leaves Customer Satisfaction (CSAT) Score
100 / 100
Autumn Leaves has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Autumn Leaves Customer Service
5/5
Autumn Leaves has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Autumn Leaves' overall Customer Service score rated by its users and customers.
About Autumn Leaves's Customer Service
Address
545 E. John Carpenter Frwy, Ste 500, Irving, TX 75062
Website
http://www.autumnleaves.com
Phone Number
214-845-4500
Autumn Leaves's Social Links
Autumn Leaves as an Employer
2.5/5
Autumn Leaves has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Autumn Leaves scored a 100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Autumn Leaves would recommend the brand to a friend. ENPS measures how likely Autumn Leaves employees would recommend working at Autumn Leaves to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
