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NPS
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Availity
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About Availity's Brand
Availity provides internet-based health information exchange services to healthcare providers, health plans and healthcare stakeholders.
Brand at a Glance
80%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Availity NPS
Availity's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Availity's customers would recommend using the product based on a scale of -100 to 100.
Availity Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Availity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 -20 | Aug 2022 | -20 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 11 | Nov 2023 | 11 |
Dec 2023 9 | Dec 2023 | 9 |
Jan 2024 0 | Jan 2024 | 0 |
Jul 2024 -7 | Jul 2024 | -7 |
Sep 2024 -15 | Sep 2024 | -15 |
Jan 2025 -7 | Jan 2025 | -7 |
Mar 2025 5 | Mar 2025 | 5 |
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Availity NPS by Gender
Availity's NPS was rated 34 by Male customers on Comparably.
Male
34
Availity's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Availity's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Availity Customer Reviews
Out of the 2 Availity customer reviews 1 was positive and 1 was constructive. Availity customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Availity Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Availity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Availity Customer Loyalty Score by Gender
Availity's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Availity.
Male
100%
Yes
Female
N/A
Yes
Availity Product Quality
3.3/5
Availity has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Availity Product Information
Availity’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.availity.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Quick Insights into Availity Product Quality
Availity's Product Quality score was rated highest by Male customers.
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Ranked Availity Product Quality the Highest
Availity Product Quality Score by Gender
Availity's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Availity.
Male
3/5
Female
N/A
Availity Pricing
Availity ROI & Value For Money
3.4/5
Availity has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Availity ROI
Availity's ROI score was rated highest by Male customers.
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Ranked Availity ROI the Highest
Availity ROI Score by Gender
Availity's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Availity Customer Satisfaction (CSAT)
Availity Customer Satisfaction (CSAT) Score
58 / 100
Availity has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
25%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Availity Customer Satisfaction
Availity's Customer Satisfaction score was rated highest by Male customers.
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Ranked Availity Customer Satisfaction the Highest
Availity Customer Satisfaction Score by Gender
Availity's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Availity.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Availity Customer Service
3.5/5
Availity has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Availity's Customer Service
Address
7406 Fullerton Street, Suite 300, Jacksonville, FL
Website
http://www.availity.com
Phone Number
9044702190
Quick Insights into Availity Customer Service
Availity's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Availity's Customer Service score.
Ranked Availity Customer Service the Highest
Availity Customer Service Score by Gender
Availity's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Availity.
Male
4.3/5
Female
N/A
Availity as an Employer
4.5/5
Availity has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Availity scored a 0 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of Availity would recommend the brand to a friend. ENPS measures how likely Availity employees would recommend working at Availity to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 61% | Promoters |
|---|---|
| 22% | Passive |
| 17% | Detractors |
