-67
NPS
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Avalon Healthcare Solutions
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About Avalon Healthcare Solutions' Brand
Avalon helps ensure delivery of the right test, at the right time, and in the right setting through our comprehensive laboratory benefit management system.
Brand at a Glance
10%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3/5
Customer Service
Avalon Healthcare Solutions NPS
Avalon Healthcare Solutions's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Avalon Healthcare Solutions's customers would recommend using the product based on a scale of -100 to 100.
Avalon Healthcare Solutions Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Avalon Healthcare Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Jun 2023 -66 | Jun 2023 | -66 |
Nov 2023 -75 | Nov 2023 | -75 |
Jun 2024 -80 | Jun 2024 | -80 |
Sep 2024 -66 | Sep 2024 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Avalon Healthcare Solutions Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Avalon Healthcare Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Avalon Healthcare Solutions Product Quality
3.1/5
Avalon Healthcare Solutions has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Avalon Healthcare Solutions' overall Product Quality score rated by its users and customers.
Avalon Healthcare Solutions Product Information
Avalon Healthcare Solutions’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.avalonhcs.com
- Company Size
- 51-200 Employees
Industry
Healthcare, Hospitals and Medicine
Avalon Healthcare Solutions Pricing
Avalon Healthcare Solutions ROI & Value For Money
3/5
Avalon Healthcare Solutions has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Avalon Healthcare Solutions' overall ROI score rated by its users and customers.
Avalon Healthcare Solutions Customer Satisfaction (CSAT)
Avalon Healthcare Solutions Customer Satisfaction (CSAT) Score
50 / 100
Avalon Healthcare Solutions has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Avalon Healthcare Solutions Customer Service
3/5
Avalon Healthcare Solutions has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Avalon Healthcare Solutions' overall Customer Service score rated by its users and customers.
About Avalon Healthcare Solutions's Customer Service
Address
3405 W Dr Martin Luther King Jr Blvd, Suite 200, Tampa, FL 33607
Website
http://www.avalonhcs.com
Phone Number
8137513800
Avalon Healthcare Solutions's Social Links
Avalon Healthcare Solutions as an Employer
2.3/5
Avalon Healthcare Solutions has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Avalon Healthcare Solutions
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Avalon Healthcare Solutions scored a -67 for Net Promoter Score and a -65 for Employee Net Promoter Score. NPS gauges how likely a customer of Avalon Healthcare Solutions would recommend the brand to a friend. ENPS measures how likely Avalon Healthcare Solutions employees would recommend working at Avalon Healthcare Solutions to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-65
eNPS Score
| 14% | Promoters |
|---|---|
| 7% | Passive |
| 79% | Detractors |
