35
NPS
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Avasant
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About Avasant's Brand
Management Consulting & Digital and Sourcing Advisory Firm
Brand at a Glance
79%
Customer Loyalty
3.8/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Avasant NPS
Avasant's Net Promoter Score (NPS) is a 35 with 60% Promoters, 15% Passives, and 25% Detractors. Net Promoter Score tracks whether Avasant's customers would recommend using the product based on a scale of -100 to 100.
Avasant Overall NPS
| 60% | Promoters |
|---|---|
| 15% | Passives |
| 25% | Detractors |
Avasant NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 75 | Aug 2021 | 75 |
Sep 2021 80 | Sep 2021 | 80 |
Oct 2021 83 | Oct 2021 | 83 |
Jan 2022 63 | Jan 2022 | 63 |
Feb 2022 44 | Feb 2022 | 44 |
Sep 2022 36 | Sep 2022 | 36 |
Oct 2022 46 | Oct 2022 | 46 |
Dec 2022 50 | Dec 2022 | 50 |
May 2023 53 | May 2023 | 53 |
Jun 2023 49 | Jun 2023 | 49 |
Jul 2023 42 | Jul 2023 | 42 |
Jun 2025 35 | Jun 2025 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Avasant NPS by Gender
Avasant's NPS was rated 100 by Male customers on Comparably.
Male
100
Avasant's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Avasant's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Avasant Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Avasant users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Avasant Customer Loyalty Score by Gender
Avasant's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Avasant Product Quality
3.8/5
Avasant has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Avasant Product Information
Avasant’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.avasant.com
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
Quick Insights into Avasant Product Quality
Avasant's Product Quality score was rated highest by Male customers.
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Ranked Avasant Product Quality the Highest
Avasant Product Quality Score by Gender
Avasant's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Avasant Pricing
Avasant ROI & Value For Money
4.1/5
Avasant has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Avasant ROI
Avasant's ROI score was rated highest by Male customers.
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Ranked Avasant ROI the Highest
Avasant ROI Score by Gender
Avasant's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Avasant.
Male
4.5/5
Female
N/A
Avasant Customer Satisfaction (CSAT)
Avasant Customer Satisfaction (CSAT) Score
61 / 100
Avasant has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
15%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Avasant Customer Satisfaction
Avasant's Customer Satisfaction score was rated highest by Male customers.
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Ranked Avasant Customer Satisfaction the Highest
Avasant Customer Satisfaction Score by Gender
Avasant's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Avasant.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Avasant Customer Service
4.1/5
Avasant has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Avasant's Customer Service
Address
El Segundo, Los Angeles, CA
Website
http://www.avasant.com
Phone Number
13106433033
Quick Insights into Avasant Customer Service
Avasant's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Avasant's Customer Service score.
Ranked Avasant Customer Service the Highest
Avasant Customer Service Score by Gender
Avasant's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Avasant.
Male
4.5/5
Female
N/A
Avasant as an Employer
3.6/5
Avasant has a 3.6/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Avasant scored a 35 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Avasant would recommend the brand to a friend. ENPS measures how likely Avasant employees would recommend working at Avasant to a friend.
Net Promoter Score
35
NPS Score
| 60% | Promoters |
|---|---|
| 15% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 64% | Promoters |
|---|---|
| 11% | Passive |
| 25% | Detractors |
