-100
NPS
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Aveanna Healthcare
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About Aveanna Healthcare's Brand
At Aveanna, our mission is to revolutionize the way homecare is delivered, one patient at a time, because we believe that the ultimate place for caring is right in the comfort of home.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Aveanna Healthcare NPS
Aveanna Healthcare's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Aveanna Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Aveanna Healthcare Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Aveanna Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aveanna Healthcare NPS by Ethnicity
Aveanna Healthcare's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Aveanna Healthcare Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Aveanna Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aveanna Healthcare Customer Loyalty Score by Ethnicity
Aveanna Healthcare's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Aveanna Healthcare.
70
out of 100
Caucasian
Aveanna Healthcare Product Quality
1.5/5
Aveanna Healthcare has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Aveanna Healthcare Product Information
Aveanna Healthcare’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.aveanna.com/
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Aveanna Healthcare Product Quality
Aveanna Healthcare's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Aveanna Healthcare's Product Quality.
Ranked Aveanna Healthcare Product Quality the Highest
Aveanna Healthcare Product Quality Score by Ethnicity
Aveanna Healthcare's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Aveanna Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Aveanna Healthcare Pricing
Aveanna Healthcare ROI & Value For Money
1.5/5
Aveanna Healthcare has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Aveanna Healthcare ROI
Aveanna Healthcare's ROI score was rated highest by Caucasian customers.
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Ranked Aveanna Healthcare ROI the Highest
Aveanna Healthcare ROI Score by Ethnicity
Aveanna Healthcare's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Aveanna Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Aveanna Healthcare Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aveanna Healthcare Customer Satisfaction
Aveanna Healthcare's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Aveanna Healthcare's Customer Satisfaction.
Ranked Aveanna Healthcare Customer Satisfaction the Highest
Aveanna Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Aveanna Healthcare's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Aveanna Healthcare.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Aveanna Healthcare Customer Service
1.5/5
Aveanna Healthcare has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Aveanna Healthcare's Customer Service
Address
Atlanta, GA 30339
Website
https://www.aveanna.com/
Phone Number
770-441-1580
Aveanna Healthcare's Social Links
Quick Insights into Aveanna Healthcare Customer Service
Aveanna Healthcare's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Aveanna Healthcare's Customer Service score.
Ranked Aveanna Healthcare Customer Service the Highest
Aveanna Healthcare Customer Service Score by Ethnicity
Aveanna Healthcare's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Aveanna Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Aveanna Healthcare as an Employer
4.8/5
Aveanna Healthcare has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Aveanna Healthcare scored a -100 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of Aveanna Healthcare would recommend the brand to a friend. ENPS measures how likely Aveanna Healthcare employees would recommend working at Aveanna Healthcare to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 70% | Promoters |
|---|---|
| 19% | Passive |
| 11% | Detractors |
