40
NPS
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Avenues: The World School
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About Avenues: The World School's Brand
Avenues: The World School is a planned international system of for-profit private schools for pre-K-12th grades.
Brand at a Glance
53%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
3.3/5
Customer Service
Avenues: The World School NPS
Avenues: The World School's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Avenues: The World School's customers would recommend using the product based on a scale of -100 to 100.
Avenues: The World School Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Avenues: The World School NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
May 2023 0 | May 2023 | 0 |
Sep 2023 25 | Sep 2023 | 25 |
Jan 2024 40 | Jan 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Avenues: The World School Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Avenues: The World School users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Avenues: The World School Product Quality
3.4/5
Avenues: The World School has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Avenues: The World School Product Information
Avenues: The World School’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.avenues.org/
- Company Size
- 501-1,000 Employees
Industry
Education
Avenues: The World School Pricing
Avenues: The World School ROI & Value For Money
3.7/5
Avenues: The World School has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Avenues: The World School Customer Satisfaction (CSAT)
Avenues: The World School Customer Satisfaction (CSAT) Score
25 / 100
Avenues: The World School has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
75%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Avenues: The World School Customer Service
3.3/5
Avenues: The World School has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Avenues: The World School's Customer Service
Address
11 E. 26th Street,, 17th Floor , New York City, NY
Website
http://www.avenues.org/
Phone Number
(212) 935-5000
Avenues: The World School as an Employer
Consumer vs. Employees
Avenues: The World School scored a 40 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Avenues: The World School would recommend the brand to a friend. ENPS measures how likely Avenues: The World School employees would recommend working at Avenues: The World School to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
