34
NPS
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Avera Health Plans
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About Avera Health Plans' Brand
Affordable health insurance plans in SD and IA for individuals, families, business or Medicare Supplement Insurance.
Brand at a Glance
90%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
4.1/5
Customer Service
Avera Health Plans NPS
Avera Health Plans's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Avera Health Plans's customers would recommend using the product based on a scale of -100 to 100.
Avera Health Plans Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Avera Health Plans NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Jul 2020 0 | Jul 2020 | 0 |
Oct 2020 33 | Oct 2020 | 33 |
Apr 2021 50 | Apr 2021 | 50 |
Jun 2021 20 | Jun 2021 | 20 |
Mar 2024 43 | Mar 2024 | 43 |
Apr 2025 50 | Apr 2025 | 50 |
Feb 2026 33 | Feb 2026 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Avera Health Plans NPS by Gender
Avera Health Plans's NPS was rated 100 by Female customers on Comparably.
Female
100
Avera Health Plans's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Avera Health Plans's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Avera Health Plans NPS by Ethnicity
Avera Health Plans's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Avera Health Plans NPS by Usage
Avera Health Plans's NPS was rated 34 points by customers who have used Avera Health Plans's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Avera Health Plans Customer Reviews
Out of the 2 Avera Health Plans customer reviews 2 were positive and 0 were constructive. Avera Health Plans customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Avera Health Plans Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Avera Health Plans users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Avera Health Plans Customer Loyalty Score by Gender
Avera Health Plans's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Avera Health Plans.
Female
100%
Yes
Male
N/A
Yes
Avera Health Plans Customer Loyalty Score by Ethnicity
Avera Health Plans's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Avera Health Plans.
100
out of 100
Caucasian
Avera Health Plans Customer Loyalty Score by Usage
Avera Health Plans's Customer Loyalty score was rated 100% by customers who have used Avera Health Plans's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Avera Health Plans Product Quality
3.7/5
Avera Health Plans has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Avera Health Plans Product Information
Avera Health Plans’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Quick Insights into Avera Health Plans Product Quality
Avera Health Plans's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Avera Health Plans' Product Quality.
Ranked Avera Health Plans Product Quality the Highest
Avera Health Plans Product Quality Score by Gender
Avera Health Plans's Product Quality score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Avera Health Plans.
Female
5/5
Male
N/A
Avera Health Plans Product Quality Score by Ethnicity
Avera Health Plans's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Avera Health Plans.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Avera Health Plans Product Quality Score by Usage
Avera Health Plans's Product Quality score was rated 3.5 stars by customers who have used Avera Health Plans's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Avera Health Plans Pricing
Avera Health Plans ROI & Value For Money
3.6/5
Avera Health Plans has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Avera Health Plans ROI
Avera Health Plans's ROI score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Avera Health Plans' ROI score.
Ranked Avera Health Plans ROI the Highest
Avera Health Plans ROI Score by Gender
Avera Health Plans's ROI score was rated 4.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Avera Health Plans.
Female
4.8/5
Male
N/A
Avera Health Plans ROI Score by Ethnicity
Avera Health Plans's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Avera Health Plans.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Avera Health Plans ROI Score by Usage
Avera Health Plans's ROI score was rated 3.3 stars by customers who have used Avera Health Plans's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Avera Health Plans Customer Satisfaction (CSAT)
Avera Health Plans Customer Satisfaction (CSAT) Score
100 / 100
Avera Health Plans has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Avera Health Plans Customer Service
4.1/5
Avera Health Plans has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Avera Health Plans' overall Customer Service score rated by its users and customers.
About Avera Health Plans's Customer Service
Address
3900 West Avera Drive, Sioux Falls, SD 57108
Website
https://www.averahealthplans.com/
Phone Number
6054879566
Quick Insights into Avera Health Plans Customer Service
Avera Health Plans's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Avera Health Plans' Customer Service score.
Ranked Avera Health Plans Customer Service the Highest
Avera Health Plans Customer Service Score by Gender
Avera Health Plans's Customer Service score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Avera Health Plans.
Female
5/5
Male
N/A
Avera Health Plans Customer Service Score by Ethnicity
Avera Health Plans's Customer Service score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Avera Health Plans.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Avera Health Plans Customer Service Score by Usage
Avera Health Plans's Customer Service score was rated 5 stars by customers who have used Avera Health Plans's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Avera Health Plans as an Employer
Consumer vs. Employees
Avera Health Plans scored a 34 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Avera Health Plans would recommend the brand to a friend. ENPS measures how likely Avera Health Plans employees would recommend working at Avera Health Plans to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
