0
NPS
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Avero
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About Avero's Brand
Avero provides SaaS analytic applications and specialized services to the hospitality industry.
Brand at a Glance
68%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.6/5
Customer Service
Avero NPS
Avero's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Avero's customers would recommend using the product based on a scale of -100 to 100.
Avero Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Avero NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Mar 2023 0 | Mar 2023 | 0 |
Jun 2025 33 | Jun 2025 | 33 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Avero Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Avero users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Avero Product Quality
3.1/5
Avero has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Avero's overall Product Quality score rated by its users and customers.
Avero Product Information
Avero’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://averoinc.com
- Company Size
- 51-200 Employees
Industry
Tech
Food and Beverages
Gaming
SaaS
Avero Pricing
Avero ROI & Value For Money
3.2/5
Avero has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Avero's overall ROI score rated by its users and customers.
Avero Customer Satisfaction (CSAT)
Avero Customer Satisfaction (CSAT) Score
50 / 100
Avero has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Avero Customer Service
3.6/5
Avero has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Avero's overall Customer Service score rated by its users and customers.
About Avero's Customer Service
Address
235 Park Avenue South, 7th Floor, New York City, NY
Website
http://averoinc.com
Avero as an Employer
2.4/5
Avero has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Avero scored a 0 for Net Promoter Score and a -64 for Employee Net Promoter Score. NPS gauges how likely a customer of Avero would recommend the brand to a friend. ENPS measures how likely Avero employees would recommend working at Avero to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-64
eNPS Score
| 18% | Promoters |
|---|---|
| 0% | Passive |
| 82% | Detractors |
