-57
NPS
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Brand Page
AVG
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About AVG's Brand
AVG, an American Group of companies, vertically integrated to design and manufacture state of the art electronic products, cost effectively,
Brand at a Glance
73%
Customer Loyalty
2.7/5
Product Quality
2.9/5
Pricing
2.3/5
Customer Service
AVG NPS
AVG's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether AVG's customers would recommend using the product based on a scale of -100 to 100.
AVG Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
AVG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Jun 2021 0 | Jun 2021 | 0 |
Apr 2022 -33 | Apr 2022 | -33 |
May 2023 -50 | May 2023 | -50 |
Jun 2024 -60 | Jun 2024 | -60 |
Jul 2024 -51 | Jul 2024 | -51 |
Oct 2025 -57 | Oct 2025 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AVG Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of AVG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AVG Product Quality
2.7/5
AVG has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock AVG's overall Product Quality score rated by its users and customers.
AVG Product Information
AVG’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.avg.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
AVG Pricing
AVG ROI & Value For Money
2.9/5
AVG has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock AVG's overall ROI score rated by its users and customers.
AVG Customer Satisfaction (CSAT)
AVG Customer Satisfaction (CSAT) Score
25 / 100
AVG has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AVG Customer Service
2.3/5
AVG has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About AVG's Customer Service
Address
4140 Utica Ridge rd, Bettendorf, IA 52722 Czech Republic
Website
http://www.avg.com/
AVG as an Employer
3.5/5
AVG has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
AVG scored a -57 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of AVG would recommend the brand to a friend. ENPS measures how likely AVG employees would recommend working at AVG to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
