0
NPS
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AVI-SPL
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About AVI-SPL's Brand
AVI-SPL is recognized as an innovative leader in the collaboration and AV industry, the result of a 2008 merger between Audio Visual
Brand at a Glance
74%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
AVI-SPL NPS
AVI-SPL's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether AVI-SPL's customers would recommend using the product based on a scale of -100 to 100.
AVI-SPL Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
AVI-SPL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -6 | May 2023 | -6 |
Nov 2023 -10 | Nov 2023 | -10 |
Jan 2024 -5 | Jan 2024 | -5 |
Feb 2024 -5 | Feb 2024 | -5 |
Mar 2024 -9 | Mar 2024 | -9 |
Jun 2024 -5 | Jun 2024 | -5 |
Aug 2024 0 | Aug 2024 | 0 |
Sep 2024 0 | Sep 2024 | 0 |
Oct 2024 8 | Oct 2024 | 8 |
Nov 2024 7 | Nov 2024 | 7 |
Dec 2024 3 | Dec 2024 | 3 |
Aug 2025 0 | Aug 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AVI-SPL NPS by Gender
AVI-SPL's NPS was rated -100 by Male customers on Comparably.
Male
-100
AVI-SPL's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
AVI-SPL's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
AVI-SPL Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of AVI-SPL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AVI-SPL Customer Loyalty Score by Gender
AVI-SPL's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
AVI-SPL Customer Loyalty Score by Industry
AVI-SPL's Customer Loyalty score was rated 82% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
AVI-SPL Product Quality
3.3/5
AVI-SPL has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock AVI-SPL's overall Product Quality score rated by its users and customers.
AVI-SPL Product Information
AVI-SPL’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated AVI-SPL's product the highest.
- Website
- http://www.avispl.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Media
Sports & Entertainment
Quick Insights into AVI-SPL Product Quality
AVI-SPL's Product Quality score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked AVI-SPL's Product Quality.
Ranked AVI-SPL Product Quality the Highest
AVI-SPL Product Quality Score by Gender
AVI-SPL's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of AVI-SPL.
Male
2/5
Female
N/A
AVI-SPL Product Quality Score by Industry
AVI-SPL's Product Quality score was rated 3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
AVI-SPL Pricing
AVI-SPL ROI & Value For Money
3/5
AVI-SPL has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock AVI-SPL's overall ROI score rated by its users and customers.
AVI-SPL Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into AVI-SPL ROI
AVI-SPL's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked AVI-SPL's ROI score.
Ranked AVI-SPL ROI the Highest
AVI-SPL ROI Score by Gender
AVI-SPL's ROI score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of AVI-SPL.
Male
2.3/5
Female
N/A
AVI-SPL ROI Score by Industry
AVI-SPL's ROI score was rated 2.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
AVI-SPL Customer Satisfaction (CSAT)
AVI-SPL Customer Satisfaction (CSAT) Score
64 / 100
AVI-SPL has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
35%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AVI-SPL Customer Satisfaction
AVI-SPL's Customer Satisfaction score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked AVI-SPL's Customer Satisfaction.
Ranked AVI-SPL Customer Satisfaction the Highest
AVI-SPL Customer Satisfaction Score by Gender
AVI-SPL's Customer Satisfaction score was rated 34 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AVI-SPL.
34 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
AVI-SPL Customer Satisfaction Score by Industry
AVI-SPL's Customer Satisfaction score was rated 50 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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"score": 50,
"stars": 0,
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}AVI-SPL Customer Service
2.9/5
AVI-SPL has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock AVI-SPL's overall Customer Service score rated by its users and customers.
About AVI-SPL's Customer Service
Address
Tampa, FL 33634
Website
http://www.avispl.com
Phone Number
(813) 884-1013
Quick Insights into AVI-SPL Customer Service
AVI-SPL's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked AVI-SPL's Customer Service score.
Ranked AVI-SPL Customer Service the Highest
AVI-SPL Customer Service Score by Gender
AVI-SPL's Customer Service score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AVI-SPL.
Male
2.3/5
Female
N/A
AVI-SPL Customer Service Score by Industry
AVI-SPL's Customer Service score was rated 2.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
AVI-SPL as an Employer
2.9/5
AVI-SPL has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
AVI-SPL scored a 0 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of AVI-SPL would recommend the brand to a friend. ENPS measures how likely AVI-SPL employees would recommend working at AVI-SPL to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 27% | Promoters |
|---|---|
| 23% | Passive |
| 50% | Detractors |
