80
NPS
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Avidbank Holdings
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About Avidbank Holdings' Brand
Avidbank specializes in commercial, industrial, corporate finance, real estate construction, and bridge financing.
Brand at a Glance
68%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Avidbank Holdings NPS
Avidbank Holdings's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether Avidbank Holdings's customers would recommend using the product based on a scale of -100 to 100.
Avidbank Holdings Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
Avidbank Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
May 2025 100 | May 2025 | 100 |
Dec 2025 80 | Dec 2025 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Avidbank Holdings Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Avidbank Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Avidbank Holdings Product Quality
4.1/5
Avidbank Holdings has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Avidbank Holdings' overall Product Quality score rated by its users and customers.
Avidbank Holdings Product Information
Avidbank Holdings’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://avidbank.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Real Estate
Avidbank Holdings Pricing
Avidbank Holdings ROI & Value For Money
4/5
Avidbank Holdings has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Avidbank Holdings' overall ROI score rated by its users and customers.
Avidbank Holdings Customer Satisfaction (CSAT)
Avidbank Holdings Customer Satisfaction (CSAT) Score
80 / 100
Avidbank Holdings has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Avidbank Holdings Customer Service
3.7/5
Avidbank Holdings has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Avidbank Holdings' overall Customer Service score rated by its users and customers.
About Avidbank Holdings's Customer Service
Address
400 Emerson Street, Palo Alto, CA
Website
http://avidbank.com
Phone Number
6503236527
Avidbank Holdings as an Employer
4.5/5
Avidbank Holdings has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Avidbank Holdings scored a 80 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Avidbank Holdings would recommend the brand to a friend. ENPS measures how likely Avidbank Holdings employees would recommend working at Avidbank Holdings to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
