46
NPS
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AvidXchange
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About AvidXchange's Brand
In 2000, we set out from Charlotte, North Carolina with a simple mission in mind: transform the way companies pay their bills and free up their accounts payable (AP) from all that paperwork. We’ve grown quite a bit since then, continuously expanding our team, our footprint and our capabilities to become industry leaders in AP automation. We've become one of the fastest-growing technology companies in the US - with five offices and more than 1,500 teammates.
Brand at a Glance
72%
Customer Loyalty
4.3/5
Product Quality
4.4/5
Pricing
4.3/5
Customer Service
AvidXchange NPS
AvidXchange's Net Promoter Score (NPS) is a 46 with 65% Promoters, 16% Passives, and 19% Detractors. Net Promoter Score tracks whether AvidXchange's customers would recommend using the product based on a scale of -100 to 100.
AvidXchange Overall NPS
| 65% | Promoters |
|---|---|
| 16% | Passives |
| 19% | Detractors |
AvidXchange NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 58 | Aug 2020 | 58 |
Jul 2022 60 | Jul 2022 | 60 |
Jan 2023 62 | Jan 2023 | 62 |
May 2023 56 | May 2023 | 56 |
Jun 2023 49 | Jun 2023 | 49 |
Sep 2023 52 | Sep 2023 | 52 |
Oct 2023 54 | Oct 2023 | 54 |
May 2024 55 | May 2024 | 55 |
Aug 2024 52 | Aug 2024 | 52 |
Sep 2024 54 | Sep 2024 | 54 |
Nov 2024 45 | Nov 2024 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AvidXchange NPS by Usage
AvidXchange's NPS was rated the highest by customers who have used AvidXchange's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 75 | Less than 1 Year | 75 |
1 to 2 Years 49 | 1 to 2 Years | 49 |
2 to 5 Years 83 | 2 to 5 Years | 83 |
5 to 10 Years 33 | 5 to 10 Years | 33 |
AvidXchange Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of AvidXchange users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AvidXchange Product Quality
4.3/5
AvidXchange has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock AvidXchange's overall Product Quality score rated by its users and customers.
AvidXchange Product Information
AvidXchange serves markets in the United States and Canada. AvidXchange supports Web devices and offers products for small and medium sized businesses.
AvidXchange’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Commercial Real Estate industry rated AvidXchange's product the highest. Reviewers from the Banking and Financial Services industry rated AvidXchange the lowest at 3.2.
- Website
- http://www.avidxchange.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
SaaS
Languages Supported
English
Product Type
Property Management Software
Payment Management Software
Payment Gateway Software
Purchasing Software
Procurement Software
Accounting Software
Accounts Payable Software
Billing & Invoicing Software
Commercial Real Estate Software
Quick Insights into AvidXchange Product Quality
AvidXchange's Product Quality score was rated highest by customers from the Commercial Real Estate industry, and rated lowest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked AvidXchange's Product Quality.
Ranked AvidXchange Product Quality the Highest
Ranked AvidXchange Product Quality the Lowest
AvidXchange Product Quality Score by Industry
AvidXchange's Product Quality score was rated the highest by Commercial Real Estate industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
AvidXchange Pricing
AvidXchange ROI & Value For Money
4.4/5
AvidXchange has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock AvidXchange's overall ROI score rated by its users and customers.
AvidXchange Pricing Plans
AvidXchange has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Commercial Real Estate industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from AvidXchange.
Who Uses AvidXchange?
Small Businesses
Medium Businesses
Quick Insights into AvidXchange ROI
AvidXchange's ROI score was rated highest by customers from the Commercial Real Estate industry, and rated lowest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked AvidXchange's ROI score.
Ranked AvidXchange ROI the Highest
Ranked AvidXchange ROI the Lowest
AvidXchange ROI Score by Industry
AvidXchange's ROI score was rated the highest by Commercial Real Estate industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
AvidXchange Customer Satisfaction (CSAT)
AvidXchange Customer Satisfaction (CSAT) Score
87 / 100
AvidXchange has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
24%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AvidXchange Customer Service
4.3/5
AvidXchange has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock AvidXchange's overall Customer Service score rated by its users and customers.
About AvidXchange's Customer Service
Address
1200 AvidXChange Ln, Charlotte, NC 28206
Website
http://www.avidxchange.com
Phone Number
(800) 560-9305
AvidXchange's Social Links
AvidXchange as an Employer
4.1/5
AvidXchange has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
AvidXchange scored a 46 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of AvidXchange would recommend the brand to a friend. ENPS measures how likely AvidXchange employees would recommend working at AvidXchange to a friend.
Net Promoter Score
46
NPS Score
| 65% | Promoters |
|---|---|
| 16% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 38% | Promoters |
|---|---|
| 31% | Passive |
| 31% | Detractors |
