-50
NPS
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Avionte
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About Avionte's Brand
Brand at a Glance
73%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Avionte NPS
Avionte's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Avionte's customers would recommend using the product based on a scale of -100 to 100.
Avionte Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Avionte NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2024 -33 | Oct 2024 | -33 |
Mar 2025 -50 | Mar 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Avionte Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Avionte users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Avionte Product Quality
2.5/5
Avionte has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Avionte's overall Product Quality score rated by its users and customers.
Avionte Product Information
Avionte’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.avionte.com
- Company Size
- 51-200 Employees
Avionte Pricing
Avionte ROI & Value For Money
2.5/5
Avionte has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Avionte's overall ROI score rated by its users and customers.
Avionte Customer Satisfaction (CSAT)
Avionte Customer Satisfaction (CSAT) Score
25 / 100
Avionte has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Avionte Customer Service
2.5/5
Avionte has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Avionte's overall Customer Service score rated by its users and customers.
About Avionte's Customer Service
Website
http://www.avionte.com
Avionte as an Employer
3.8/5
Avionte has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Avionte scored a -50 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Avionte would recommend the brand to a friend. ENPS measures how likely Avionte employees would recommend working at Avionte to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
