-33
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Avis Budget Group
Marketing or Exec? Claim Your Free Account
About Avis Budget Group's Brand
Avis Budget Group is the leading global provider of vehicle rental services and the home of Zipcar, the world’s leading car share network.
Brand at a Glance
65%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
Avis Budget Group NPS
Avis Budget Group's Net Promoter Score (NPS) is a -33 with 30% Promoters, 7% Passives, and 63% Detractors. Net Promoter Score tracks whether Avis Budget Group's customers would recommend using the product based on a scale of -100 to 100.
Avis Budget Group Overall NPS
| 30% | Promoters |
|---|---|
| 7% | Passives |
| 63% | Detractors |
Avis Budget Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -37 | Jun 2024 | -37 |
Jul 2024 -37 | Jul 2024 | -37 |
Aug 2024 -37 | Aug 2024 | -37 |
Sep 2024 -37 | Sep 2024 | -37 |
Oct 2024 -35 | Oct 2024 | -35 |
Dec 2024 -35 | Dec 2024 | -35 |
Jan 2025 -35 | Jan 2025 | -35 |
Feb 2025 -37 | Feb 2025 | -37 |
Apr 2025 -37 | Apr 2025 | -37 |
May 2025 -35 | May 2025 | -35 |
Jun 2025 -35 | Jun 2025 | -35 |
Sep 2025 -35 | Sep 2025 | -35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Avis Budget Group NPS by Gender
Female customers rated Avis Budget Group's NPS 2 points higher than Male customers.
Male
-40
Avis Budget Group's NPS was rated -40 by Male customers on Comparably.
27%
Promoters
6%
Passives
67%
Detractors
Female
-38
Avis Budget Group's NPS was rated -38 by Female customers on Comparably.
29%
Promoters
4%
Passives
67%
Detractors
Avis Budget Group NPS by Ethnicity
Avis Budget Group's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -47 | Caucasian | -47 |
Hispanic or Latino 11 | Hispanic or Latino | 11 |
African American/Black -37 | African American/Black | -37 |
Asian or Pacific Islander 49 | Asian or Pacific Islander | 49 |
Other -82 | Other | -82 |
Avis Budget Group NPS by Age
Avis Budget Group's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Avis Budget Group NPS by Usage
Avis Budget Group's NPS was rated the highest by customers who have used Avis Budget Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -16 | 1 to 2 Years | -16 |
2 to 5 Years -18 | 2 to 5 Years | -18 |
5 to 10 Years -42 | 5 to 10 Years | -42 |
Over 10 Years -64 | Over 10 Years | -64 |
Avis Budget Group Customer Reviews
Out of the 38 Avis Budget Group customer reviews 11 were positive and 27 were constructive. Avis Budget Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Avis Budget Group Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Avis Budget Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Avis Budget Group Customer Loyalty Score by Gender
Male customers rated Avis Budget Group's Customer Loyalty score 3% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Avis Budget Group.
Male
69%
Yes
Female
66%
Yes
Avis Budget Group Customer Loyalty Score by Ethnicity
Avis Budget Group's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Avis Budget Group.
61
out of 100
Caucasian
55
out of 100
Hispanic or Latino
92
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
63
out of 100
Other
Avis Budget Group Customer Loyalty Score by Age
Avis Budget Group's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Avis Budget Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 61% | 26-30 | 61% |
31-35 91% | 31-35 | 91% |
36-40 89% | 36-40 | 89% |
41-45 64% | 41-45 | 64% |
46-50 55% | 46-50 | 55% |
51-55 62% | 51-55 | 62% |
56-60 75% | 56-60 | 75% |
61-65 60% | 61-65 | 60% |
66+ 68% | 66+ | 68% |
Avis Budget Group Customer Loyalty Score by Usage
Avis Budget Group's Customer Loyalty score was rated the highest by customers who have used Avis Budget Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Avis Budget Group Customer Loyalty Score by Industry
Avis Budget Group's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Avis Budget Group Product Quality
2.3/5
Avis Budget Group has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Avis Budget Group's overall Product Quality score rated by its users and customers.
Avis Budget Group Product Information
Avis Budget Group’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Avis Budget Group's product the highest. Reviewers from the Hospitality industry rated Avis Budget Group the lowest at 2.
- Company Size
- 10,000+ Employees
Industry
Transportation
Quick Insights into Avis Budget Group Product Quality
Avis Budget Group's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Avis Budget Group's Product Quality.
Ranked Avis Budget Group Product Quality the Highest
Ranked Avis Budget Group Product Quality the Lowest
Avis Budget Group Product Quality Score by Gender
Male customers rated Avis Budget Group's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Avis Budget Group.
Male
2.3/5
Female
2.2/5
Avis Budget Group Product Quality Score by Ethnicity
Avis Budget Group's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Avis Budget Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 1.5 | Other | 1.5 |
Avis Budget Group Product Quality Score by Age
Avis Budget Group's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Avis Budget Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.5 | 26-30 | 2.5 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.3 | 36-40 | 3.3 |
41-45 1.8 | 41-45 | 1.8 |
46-50 2 | 46-50 | 2 |
51-55 1.6 | 51-55 | 1.6 |
56-60 2.4 | 56-60 | 2.4 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.9 | 66+ | 1.9 |
Avis Budget Group Product Quality Score by Usage
Avis Budget Group's Product Quality score was rated the highest by customers who have used Avis Budget Group's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Avis Budget Group Product Quality Score by Industry
Avis Budget Group's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Avis Budget Group Pricing
Avis Budget Group ROI & Value For Money
2.3/5
Avis Budget Group has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Avis Budget Group's overall ROI score rated by its users and customers.
Avis Budget Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Education industry think that they had the lowest ROI from Avis Budget Group.
Quick Insights into Avis Budget Group ROI
Avis Budget Group's ROI score was rated highest by customers ages 31-35, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Avis Budget Group's ROI score.
Ranked Avis Budget Group ROI the Highest
Ranked Avis Budget Group ROI the Lowest
Avis Budget Group ROI Score by Gender
Avis Budget Group's ROI score was rated 2.4 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Avis Budget Group.
Male
2.4/5
Female
2.4/5
Avis Budget Group ROI Score by Ethnicity
Avis Budget Group's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Avis Budget Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 1.5 | Other | 1.5 |
Avis Budget Group ROI Score by Age
Avis Budget Group's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Avis Budget Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
31-35 4.5 | 31-35 | 4.5 |
36-40 3.9 | 36-40 | 3.9 |
41-45 1.8 | 41-45 | 1.8 |
46-50 2.1 | 46-50 | 2.1 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.7 | 61-65 | 1.7 |
66+ 2.4 | 66+ | 2.4 |
Avis Budget Group ROI Score by Usage
Avis Budget Group's ROI score was rated the highest by customers who have used Avis Budget Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Avis Budget Group ROI Score by Industry
Avis Budget Group's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Avis Budget Group Customer Satisfaction (CSAT)
Avis Budget Group Customer Satisfaction (CSAT) Score
32 / 100
Avis Budget Group has an overall Customer Satisfaction score of 32 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
10%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
9%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Avis Budget Group Customer Satisfaction
Avis Budget Group's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Manufacturing and Machinery industry.
Sign Up to unlock insights into how customers have ranked Avis Budget Group's Customer Satisfaction.
Ranked Avis Budget Group Customer Satisfaction the Highest
Ranked Avis Budget Group Customer Satisfaction the Lowest
Avis Budget Group Customer Satisfaction Score by Gender
Male customers rated Avis Budget Group's Customer Satisfaction score 8 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Avis Budget Group.
34 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 6% | |
Very Dissatisfied | 58% |
26 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 7% | |
Very Dissatisfied | 65% |
Avis Budget Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Avis Budget Group's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Avis Budget Group.
25 / 100
Very Satisfied
22%
Satisfied
3%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
7%
Very Dissatisfied
66%
CSAT according to Hispanic or Latino
Avis Budget Group's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Avis Budget Group.
67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to African American/Black
Avis Budget Group's Customer Satisfaction (CSAT) score was rated 46% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Avis Budget Group.
46 / 100
Very Satisfied
18%
Satisfied
28%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
36%
CSAT according to Asian or Pacific Islander
Avis Budget Group's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Avis Budget Group.
75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
CSAT according to Other
Avis Budget Group's Customer Satisfaction (CSAT) score was rated 10% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Avis Budget Group.
10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
90%
Avis Budget Group Customer Satisfaction Score by Age
Avis Budget Group's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Avis Budget Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 43% | |||||||||||||||
| 31-35 | 86% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 22% | |||||||||||||||
| 46-50 | 10% | |||||||||||||||
| 51-55 | 17% | |||||||||||||||
| 56-60 | 36% | |||||||||||||||
| 61-65 | 19% | |||||||||||||||
| 66+ | 25% |
Avis Budget Group Customer Satisfaction Score by Usage
Avis Budget Group's Customer Satisfaction score was rated the highest by customers who have used Avis Budget Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Avis Budget Group Customer Satisfaction Score by Industry
Avis Budget Group's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Avis Budget Group Customer Satisfaction Score by Industry",
"text": "Avis Budget Group's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Manufacturing and Machinery industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 36,
"stars": 0,
"csatScore": 36,
"text": "Avis Budget Group's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 36
},
{
"label": "Accounting",
"groupId": 495,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Avis Budget Group's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Avis Budget Group's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Avis Budget Group's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 43,
"stars": 0,
"csatScore": 43,
"text": "Avis Budget Group's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 43
},
{
"label": "Consulting",
"groupId": 511,
"score": 38,
"stars": 0,
"csatScore": 38,
"text": "Avis Budget Group's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 38
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Avis Budget Group's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Avis Budget Group's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Hospitality",
"groupId": 523,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Avis Budget Group's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Avis Budget Group's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Avis Budget Group's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Avis Budget Group Customer Service
2.2/5
Avis Budget Group has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Avis Budget Group's overall Customer Service score rated by its users and customers.
About Avis Budget Group's Customer Service
Address
6 Sylvan Way, Parsippany, NJ 07054
Website
http://www.avisbudgetgroup.com
Avis Budget Group's Social Links
Quick Insights into Avis Budget Group Customer Service
Avis Budget Group's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Avis Budget Group's Customer Service score.
Ranked Avis Budget Group Customer Service the Highest
Ranked Avis Budget Group Customer Service the Lowest
Avis Budget Group Customer Service Score by Gender
Avis Budget Group's Customer Service score was rated 2.1 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Avis Budget Group.
Male
2.1/5
Female
2.1/5
Avis Budget Group Customer Service Score by Ethnicity
Avis Budget Group's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Avis Budget Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 2.2 | African American/Black | 2.2 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 1.5 | Other | 1.5 |
Avis Budget Group Customer Service Score by Age
Avis Budget Group's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Avis Budget Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
31-35 4 | 31-35 | 4 |
36-40 3.3 | 36-40 | 3.3 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.9 | 46-50 | 1.9 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Avis Budget Group Customer Service Score by Usage
Avis Budget Group's Customer Service score was rated the highest by customers who have used Avis Budget Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Avis Budget Group Customer Service Score by Industry
Avis Budget Group's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Avis Budget Group as an Employer
2.6/5
Avis Budget Group has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Avis Budget Group scored a -33 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Avis Budget Group would recommend the brand to a friend. ENPS measures how likely Avis Budget Group employees would recommend working at Avis Budget Group to a friend.
Net Promoter Score
-33
NPS Score
| 30% | Promoters |
|---|---|
| 7% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 33% | Promoters |
|---|---|
| 16% | Passive |
| 51% | Detractors |
