25
NPS
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AVOXI
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About AVOXI's Brand
AVOXI is a cloud communications provider that offers enhanced VoIP and telecommunication solutions to global enterprises.
Brand at a Glance
55%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
AVOXI NPS
AVOXI's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether AVOXI's customers would recommend using the product based on a scale of -100 to 100.
AVOXI Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
AVOXI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Aug 2020 0 | Aug 2020 | 0 |
May 2021 33 | May 2021 | 33 |
Feb 2022 25 | Feb 2022 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AVOXI Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of AVOXI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AVOXI Product Quality
3.5/5
AVOXI has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AVOXI's overall Product Quality score rated by its users and customers.
AVOXI Product Information
AVOXI serves markets in the United States, Asia, China, Europe, Japan, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. AVOXI supports Web devices and offers products for small, medium, and large sized businesses.
AVOXI’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.avoxi.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Small Business Services
Languages Supported
English
Spanish
AVOXI Pricing
AVOXI ROI & Value For Money
3.2/5
AVOXI has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock AVOXI's overall ROI score rated by its users and customers.
AVOXI Pricing Plans
AVOXI has a pricing structure that accommodates small, medium, and large businesses. Starting from $20/month, AVOXI uses a subscription model. For the users that are not ready to commit yet, AVOXI also offers a free trial.
Who Uses AVOXI?
Small Businesses
Medium Businesses
Large Enterprises
AVOXI Customer Satisfaction (CSAT)
AVOXI Customer Satisfaction (CSAT) Score
100 / 100
AVOXI has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AVOXI Customer Service
3.2/5
AVOXI has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock AVOXI's overall Customer Service score rated by its users and customers.
About AVOXI's Customer Service
Address
1000 Circle 75 Pkwy, Ste 500, Atlanta, GA 30339
Website
http://www.avoxi.com
Phone Number
6782020667
AVOXI's Social Links
AVOXI as an Employer
4.2/5
AVOXI has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AVOXI scored a 25 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of AVOXI would recommend the brand to a friend. ENPS measures how likely AVOXI employees would recommend working at AVOXI to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 81% | Promoters |
|---|---|
| 5% | Passive |
| 14% | Detractors |
