0
NPS
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Brand Page
Avtex
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About Avtex's Brand
Avtex is a Customer Experience consultancy helping organizations identify and deploy CX strategy and tech platforms that support the customer journey.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
1.5/5
Customer Service
Avtex NPS
Avtex's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Avtex's customers would recommend using the product based on a scale of -100 to 100.
Avtex Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Avtex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Avtex Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Avtex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Avtex Product Quality
2.5/5
Avtex has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Avtex's overall Product Quality score rated by its users and customers.
Avtex Product Information
Avtex’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.avtex.com
- Company Size
- 201-500 Employees
Industry
Consulting
Avtex Pricing
Avtex ROI & Value For Money
3/5
Avtex has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Avtex's overall ROI score rated by its users and customers.
Avtex Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Avtex Customer Service
1.5/5
Avtex has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Avtex's overall Customer Service score rated by its users and customers.
About Avtex's Customer Service
Address
3500 American Boulevard West, Suite 300, Bloomington, MN 55431
Website
http://www.avtex.com
Phone Number
1.800.323.3639
Avtex's Social Links
Avtex as an Employer
4.3/5
Avtex has a 4.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Avtex scored a 0 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Avtex would recommend the brand to a friend. ENPS measures how likely Avtex employees would recommend working at Avtex to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 33% | Promoters |
|---|---|
| 50% | Passive |
| 17% | Detractors |
