-20
NPS
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Brand Page
Awesomeness
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About Awesomeness' Brand
Awesomeness is a next generation media company serving the global Generation Z audience
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Awesomeness NPS
Awesomeness's Net Promoter Score (NPS) is a -20 with 20% Promoters, 40% Passives, and 40% Detractors. Net Promoter Score tracks whether Awesomeness's customers would recommend using the product based on a scale of -100 to 100.
Awesomeness Overall NPS
| 20% | Promoters |
|---|---|
| 40% | Passives |
| 40% | Detractors |
Awesomeness NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Oct 2021 -50 | Oct 2021 | -50 |
Dec 2022 -33 | Dec 2022 | -33 |
Jun 2023 -20 | Jun 2023 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Awesomeness NPS by Gender
Awesomeness's NPS was rated 0 by Female customers on Comparably.
Female
0
Awesomeness's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
Awesomeness's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Awesomeness Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Awesomeness users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Awesomeness Product Quality
3.2/5
Awesomeness has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Awesomeness' overall Product Quality score rated by its users and customers.
Awesomeness Product Information
Awesomeness’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Arts and Entertainment
Awesomeness Pricing
Awesomeness ROI & Value For Money
3/5
Awesomeness has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Awesomeness' overall ROI score rated by its users and customers.
Awesomeness Customer Satisfaction (CSAT)
Awesomeness Customer Satisfaction (CSAT) Score
33 / 100
Awesomeness has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Awesomeness Customer Service
3/5
Awesomeness has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Awesomeness' overall Customer Service score rated by its users and customers.
About Awesomeness's Customer Service
Address
11821 Mississippi Avenue, Los Angeles, CA 90025
Website
http://www.awesomenesstv.com/
Phone Number
1-310-601-1960
Awesomeness's Social Links
Awesomeness as an Employer
4.2/5
Awesomeness has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Awesomeness scored a -20 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Awesomeness would recommend the brand to a friend. ENPS measures how likely Awesomeness employees would recommend working at Awesomeness to a friend.
Net Promoter Score
-20
NPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
