37
NPS
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Awin
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About Awin's Brand
With 20 years of experience, our network offers a global community of people, technology and business intelligence insights. No matter what type of partner, level of service, or tools your business needs, Awin provides solutions to drive sustainable growth. Part of the Axel Springer and United Internet Groups, with ShareASale and Commission Factory, Awin’s global affiliate network is powered by 15 offices worldwide, over 1,000 employees, 225,000 contributing publishers and 16,500 advertisers. Connecting businesses with customers around the world across the retail, telecommunications, travel and finance verticals, Awin generated £10.8 billion in revenue for its advertisers and £819 million for its publishers in the last financial year.
Brand at a Glance
77%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Awin NPS
Awin's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Awin's customers would recommend using the product based on a scale of -100 to 100.
Awin Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
Awin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Apr 2023 60 | Apr 2023 | 60 |
May 2023 15 | May 2023 | 15 |
Jun 2023 25 | Jun 2023 | 25 |
Oct 2023 33 | Oct 2023 | 33 |
Nov 2023 20 | Nov 2023 | 20 |
Mar 2024 27 | Mar 2024 | 27 |
Sep 2024 22 | Sep 2024 | 22 |
Oct 2024 29 | Oct 2024 | 29 |
Dec 2024 34 | Dec 2024 | 34 |
Mar 2025 37 | Mar 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Awin NPS by Gender
Awin's NPS was rated 50 by Female customers on Comparably.
Female
50
Awin's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Male
N/A
Awin's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Awin NPS by Usage
Awin's NPS was rated 100 points by customers who have used Awin's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
Awin Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Awin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Awin Customer Loyalty Score by Gender
Awin's Customer Loyalty score was rated 78 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Awin.
Female
78%
Yes
Male
N/A
Yes
Awin Customer Loyalty Score by Usage
Awin's Customer Loyalty score was rated 70% by customers who have used Awin's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Awin Product Quality
3.7/5
Awin has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Awin Product Information
Awin’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.awin.com
- Company Size
- 1,001-5,000 Employees
Industry
Marketing, Advertising and Research
Quick Insights into Awin Product Quality
Awin's Product Quality score was rated highest by customers who have used Awin's products/services for Less than 1 Year.
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Ranked Awin Product Quality the Highest
Awin Product Quality Score by Gender
Awin's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Awin.
Female
3.5/5
Male
N/A
Awin Product Quality Score by Usage
Awin's Product Quality score was rated 3.8 stars by customers who have used Awin's products/services for Less than 1 Year.
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Awin Pricing
Awin ROI & Value For Money
3.8/5
Awin has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Awin ROI
Awin's ROI score was rated highest by customers who have used Awin's products/services for Less than 1 Year.
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Ranked Awin ROI the Highest
Awin ROI Score by Gender
Awin's ROI score was rated 4.2 by Female customers on Comparably.
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Female
4.2/5
Male
N/A
Awin ROI Score by Usage
Awin's ROI score was rated 4.8 stars by customers who have used Awin's products/services for Less than 1 Year.
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Awin Customer Satisfaction (CSAT)
Awin Customer Satisfaction (CSAT) Score
75 / 100
Awin has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Awin Customer Satisfaction
Awin's Customer Satisfaction score was rated highest by customers who have used Awin's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Awin's Customer Satisfaction.
Ranked Awin Customer Satisfaction the Highest
Awin Customer Satisfaction Score by Gender
Awin's Customer Satisfaction score was rated 50 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Awin.
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Awin Customer Satisfaction Score by Usage
Awin's Customer Satisfaction score was rated 66 points by customers who have used Awin's products/services for Less than 1 Year.
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Awin Customer Service
3.9/5
Awin has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Awin's Customer Service
Address
3 Eichhornstraße, Berlin 12621 Germany
Website
http://www.awin.com
Phone Number
+44 (0) 207 553 0400
Awin's Social Links
Quick Insights into Awin Customer Service
Awin's Customer Service score was rated highest by customers who have used Awin's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Awin's Customer Service score.
Ranked Awin Customer Service the Highest
Awin Customer Service Score by Gender
Awin's Customer Service score was rated 4.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Awin.
Female
4.2/5
Male
N/A
Awin Customer Service Score by Usage
Awin's Customer Service score was rated 4.8 stars by customers who have used Awin's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Consumer vs. Employees
Awin scored a 37 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Awin would recommend the brand to a friend. ENPS measures how likely Awin employees would recommend working at Awin to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 65% | Promoters |
|---|---|
| 16% | Passive |
| 19% | Detractors |
