-43
NPS
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AXA Investment Managers
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About AXA Investment Managers' Brand
Providing asset management and investment solutions
Brand at a Glance
87%
Customer Loyalty
3.8/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
AXA Investment Managers NPS
AXA Investment Managers's Net Promoter Score (NPS) is a -43 with 0% Promoters, 57% Passives, and 43% Detractors. Net Promoter Score tracks whether AXA Investment Managers's customers would recommend using the product based on a scale of -100 to 100.
AXA Investment Managers Overall NPS
| 0% | Promoters |
|---|---|
| 57% | Passives |
| 43% | Detractors |
AXA Investment Managers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Aug 2020 -50 | Aug 2020 | -50 |
Aug 2022 -66 | Aug 2022 | -66 |
Nov 2022 -50 | Nov 2022 | -50 |
Jun 2023 -40 | Jun 2023 | -40 |
Jan 2024 -33 | Jan 2024 | -33 |
Mar 2024 -42 | Mar 2024 | -42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AXA Investment Managers Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of AXA Investment Managers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AXA Investment Managers Product Quality
3.8/5
AXA Investment Managers has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock AXA Investment Managers' overall Product Quality score rated by its users and customers.
AXA Investment Managers Product Information
AXA Investment Managers’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.axa-im.com/en/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
FinTech
AXA Investment Managers Pricing
AXA Investment Managers ROI & Value For Money
3.2/5
AXA Investment Managers has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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AXA Investment Managers Customer Satisfaction (CSAT)
AXA Investment Managers Customer Satisfaction (CSAT) Score
75 / 100
AXA Investment Managers has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AXA Investment Managers Customer Service
3.4/5
AXA Investment Managers has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock AXA Investment Managers' overall Customer Service score rated by its users and customers.
About AXA Investment Managers's Customer Service
Website
https://www.axa-im.com/en/
AXA Investment Managers as an Employer
3.4/5
AXA Investment Managers has a 3.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
AXA Investment Managers scored a -43 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of AXA Investment Managers would recommend the brand to a friend. ENPS measures how likely AXA Investment Managers employees would recommend working at AXA Investment Managers to a friend.
Net Promoter Score
-43
NPS Score
| 0% | Promoters |
|---|---|
| 57% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 0% | Promoters |
|---|---|
| 57% | Passive |
| 43% | Detractors |
