78
NPS
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Axcelis Technologies
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About Axcelis Technologies' Brand
Axcelis Technologies is a provider of equipment and services to the semiconductor manufacturing industry.
Brand at a Glance
79%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Axcelis Technologies NPS
Axcelis Technologies's Net Promoter Score (NPS) is a 78 with 78% Promoters, 22% Passives, and 0% Detractors. Net Promoter Score tracks whether Axcelis Technologies's customers would recommend using the product based on a scale of -100 to 100.
Axcelis Technologies Overall NPS
| 78% | Promoters |
|---|---|
| 22% | Passives |
| 0% | Detractors |
Axcelis Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Jul 2023 83 | Jul 2023 | 83 |
Feb 2024 71 | Feb 2024 | 71 |
Mar 2024 75 | Mar 2024 | 75 |
Jun 2024 77 | Jun 2024 | 77 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Axcelis Technologies Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Axcelis Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Axcelis Technologies Product Quality
4/5
Axcelis Technologies has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Axcelis Technologies' overall Product Quality score rated by its users and customers.
Axcelis Technologies Product Information
Axcelis Technologies’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.axcelis.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Manufacturing
Axcelis Technologies Pricing
Axcelis Technologies ROI & Value For Money
4.1/5
Axcelis Technologies has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Axcelis Technologies Customer Satisfaction (CSAT)
Axcelis Technologies Customer Satisfaction (CSAT) Score
86 / 100
Axcelis Technologies has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
72%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Axcelis Technologies Customer Service
4.1/5
Axcelis Technologies has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Axcelis Technologies's Customer Service
Address
108 Cherry Hill Drive, Beverly, MA
Website
http://www.axcelis.com
Phone Number
(978) 787-4000
Axcelis Technologies as an Employer
3.5/5
Axcelis Technologies has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Axcelis Technologies scored a 78 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Axcelis Technologies would recommend the brand to a friend. ENPS measures how likely Axcelis Technologies employees would recommend working at Axcelis Technologies to a friend.
Net Promoter Score
78
NPS Score
| 78% | Promoters |
|---|---|
| 22% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
