100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Axel Springer company
Marketing or Exec? Claim Your Free Account
About Axel Springer company's Brand
Axel Springer is a media company engaged in publishing newspapers, magazines and digital sales channels.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Axel Springer company NPS
Axel Springer company's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Axel Springer company's customers would recommend using the product based on a scale of -100 to 100.
Axel Springer company Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Axel Springer company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Axel Springer company Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Axel Springer company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Axel Springer company Product Quality
4.5/5
Axel Springer company has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Axel Springer company's overall Product Quality score rated by its users and customers.
Axel Springer company Product Information
Axel Springer company’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
AdTech
Content
Media
Mobile App
SaaS
Sports & Entertainment
Axel Springer company Pricing
Axel Springer company ROI & Value For Money
5/5
Axel Springer company has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Axel Springer company's overall ROI score rated by its users and customers.
Axel Springer company Customer Satisfaction (CSAT)
Axel Springer company Customer Satisfaction (CSAT) Score
100 / 100
Axel Springer company has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Axel Springer company Customer Service
5/5
Axel Springer company has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Axel Springer company's overall Customer Service score rated by its users and customers.
About Axel Springer company's Customer Service
Address
Axel-Springer-Straße 65,
Website
http://www.axelspringer.de/en/index.html
Phone Number
+49 30 25910
Axel Springer company as an Employer
Consumer vs. Employees
Axel Springer company scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Axel Springer company would recommend the brand to a friend. ENPS measures how likely Axel Springer company employees would recommend working at Axel Springer company to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
