-14
NPS
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Axians
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About Axians' Brand
Axians provides all customers, whether businesses, governmental organizations and service providers, with a unique array of solutions
Brand at a Glance
76%
Customer Loyalty
3/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
Axians NPS
Axians's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Axians's customers would recommend using the product based on a scale of -100 to 100.
Axians Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Axians NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Dec 2022 33 | Dec 2022 | 33 |
Feb 2023 50 | Feb 2023 | 50 |
Oct 2023 20 | Oct 2023 | 20 |
Oct 2025 -15 | Oct 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Axians NPS by Gender
Axians's NPS was rated -34 by Female customers on Comparably.
Female
-34
Axians's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Axians's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Axians Customer Reviews
Out of the 2 Axians customer reviews 0 were positive and 2 were constructive. Axians customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Axians Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Axians users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Axians Customer Loyalty Score by Gender
Axians's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Axians.
Female
70%
Yes
Male
N/A
Yes
Axians Product Quality
3/5
Axians has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Axians Product Information
Axians’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.axians.de
- Company Size
- 5,001-10,000 Employees
Quick Insights into Axians Product Quality
Axians's Product Quality score was rated highest by Female customers.
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Ranked Axians Product Quality the Highest
Axians Product Quality Score by Gender
Axians's Product Quality score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Axians.
Female
2.3/5
Male
N/A
Axians Pricing
Axians ROI & Value For Money
2.6/5
Axians has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Axians ROI
Axians's ROI score was rated highest by Female customers.
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Ranked Axians ROI the Highest
Axians ROI Score by Gender
Axians's ROI score was rated 2.1 by Female customers on Comparably.
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Female
2.1/5
Male
N/A
Axians Customer Satisfaction (CSAT)
Axians Customer Satisfaction (CSAT) Score
34 / 100
Axians has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Axians Customer Satisfaction
Axians's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Axians' Customer Satisfaction.
Ranked Axians Customer Satisfaction the Highest
Axians Customer Satisfaction Score by Gender
Axians's Customer Satisfaction score was rated 34 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Axians.
34 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
Axians Customer Service
2.5/5
Axians has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Axians's Customer Service
Website
http://www.axians.de
Phone Number
49 2203 1025 0
Quick Insights into Axians Customer Service
Axians's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Axians' Customer Service score.
Ranked Axians Customer Service the Highest
Axians Customer Service Score by Gender
Axians's Customer Service score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Axians.
Female
2.1/5
Male
N/A
Axians as an Employer
3.7/5
Axians has a 3.7/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Axians scored a -14 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Axians would recommend the brand to a friend. ENPS measures how likely Axians employees would recommend working at Axians to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
