16
NPS
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Axiom Law
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About Axiom Law's Brand
Axiom is where legal teams go to find the right talent for everything from routine in-house tasks to complex outside counsel work. Too many legal departments are stuck having to choose between paying the high fees of their law firm, hiring full-time employees they don’t need, or turning to a low-cost agency that can’t meet their quality standards. At the same time, top lawyers want to work on challenging legal matters, but they want more control over how, when, and where they practice. Both are forced compromises that no one should have to make. Axiom shares and meets the higher standards of its clients and lawyers, with our “work smarter, adapt faster, go further” approach – connecting growing mid-market and Fortune 500 companies with the world’s deepest bench of experienced, specialized legal talent. With a net promoter score of 58, 99% of clients recommend us, and four out of five rate our lawyers as equal to or better than lawyers from a law firm. Axiom. Higher standards welcome.
Brand at a Glance
64%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Axiom Law CMO
Axiom Law NPS
Axiom Law's Net Promoter Score (NPS) is a 16 with 44% Promoters, 28% Passives, and 28% Detractors. Net Promoter Score tracks whether Axiom Law's customers would recommend using the product based on a scale of -100 to 100.
Axiom Law Overall NPS
| 44% | Promoters |
|---|---|
| 28% | Passives |
| 28% | Detractors |
Axiom Law NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 14 | Aug 2022 | 14 |
Oct 2022 12 | Oct 2022 | 12 |
Dec 2022 6 | Dec 2022 | 6 |
Jan 2023 9 | Jan 2023 | 9 |
Jun 2023 5 | Jun 2023 | 5 |
Sep 2023 10 | Sep 2023 | 10 |
Dec 2023 4 | Dec 2023 | 4 |
Mar 2024 4 | Mar 2024 | 4 |
Apr 2024 4 | Apr 2024 | 4 |
May 2024 7 | May 2024 | 7 |
Jul 2024 13 | Jul 2024 | 13 |
Aug 2024 16 | Aug 2024 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Axiom Law NPS by Gender
Male customers rated Axiom Law's NPS 160 points higher than Female customers.
Male
100
Axiom Law's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
-60
Axiom Law's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Axiom Law NPS by Ethnicity
Axiom Law's NPS was rated 34 points by both Asian or Pacific Islander and Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Axiom Law NPS by Age
Axiom Law's NPS was rated 34 points by customers ages 36-40 on Comparably.
Axiom Law NPS by Usage
Axiom Law's NPS was rated 14 points by customers who have used Axiom Law's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 14 | Less than 1 Year | 14 |
Axiom Law Customer Reviews
Out of the 6 Axiom Law customer reviews 4 were positive and 2 were constructive. Axiom Law customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Axiom Law Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Axiom Law users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Axiom Law Customer Loyalty Score by Gender
Male customers rated Axiom Law's Customer Loyalty score 90% higher than Female customers.
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Male
100%
Yes
Female
10%
Yes
Axiom Law Customer Loyalty Score by Ethnicity
Axiom Law's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Axiom Law.
70
out of 100
Caucasian
40
out of 100
Asian or Pacific Islander
Axiom Law Customer Loyalty Score by Age
Axiom Law's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Axiom Law Customer Loyalty Score by Usage
Axiom Law's Customer Loyalty score was rated 49% by customers who have used Axiom Law's products/services for Less than 1 Year.
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Axiom Law Customer Loyalty Score by Industry
Axiom Law's Customer Loyalty score was rated 82% by Tech industry customers.
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Axiom Law Product Quality
3.5/5
Axiom Law has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Axiom Law Product Information
Axiom Law’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Axiom Law's product the highest.
- Website
- http://www.axiomlaw.com
- Company Size
- 1,001-5,000 Employees
Industry
Legal
Quick Insights into Axiom Law Product Quality
Axiom Law's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Axiom Law Product Quality the Highest
Ranked Axiom Law Product Quality the Lowest
Axiom Law Product Quality Score by Gender
Male customers rated Axiom Law's Product Quality score 3 stars higher than Female customers.
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Male
4.8/5
Female
1.8/5
Axiom Law Product Quality Score by Ethnicity
Axiom Law's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Axiom Law.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Axiom Law Product Quality Score by Age
Axiom Law's Product Quality score was rated 3.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Axiom Law.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
Axiom Law Product Quality Score by Usage
Axiom Law's Product Quality score was rated 3.2 stars by customers who have used Axiom Law's products/services for Less than 1 Year.
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Axiom Law Product Quality Score by Industry
Axiom Law's Product Quality score was rated 3.9 stars by Tech industry customers.
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Axiom Law Pricing
Axiom Law ROI & Value For Money
3.6/5
Axiom Law has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Axiom Law Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Axiom Law ROI
Axiom Law's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Axiom Law ROI the Highest
Ranked Axiom Law ROI the Lowest
Axiom Law ROI Score by Gender
Male customers rated Axiom Law's ROI score 3.1 stars higher than Female customers.
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Male
4.9/5
Female
1.8/5
Axiom Law ROI Score by Ethnicity
Axiom Law's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Axiom Law.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Axiom Law ROI Score by Age
Axiom Law's ROI score was rated 3.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Axiom Law.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
Axiom Law ROI Score by Usage
Axiom Law's ROI score was rated 3.3 stars by customers who have used Axiom Law's products/services for Less than 1 Year.
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Axiom Law ROI Score by Industry
Axiom Law's ROI score was rated 4 stars by Tech industry customers.
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Axiom Law Customer Satisfaction (CSAT)
Axiom Law Customer Satisfaction (CSAT) Score
63 / 100
Axiom Law has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
26%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Axiom Law Customer Satisfaction
Axiom Law's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Axiom Law Customer Satisfaction the Highest
Ranked Axiom Law Customer Satisfaction the Lowest
Axiom Law Customer Satisfaction Score by Gender
Male customers rated Axiom Law's Customer Satisfaction score 80 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Axiom Law.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Axiom Law Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Axiom Law's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Axiom Law's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Axiom Law.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Axiom Law Customer Satisfaction Score by Age
Axiom Law's Customer Satisfaction score was rated 67 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Axiom Law.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% |
Axiom Law Customer Satisfaction Score by Usage
Axiom Law's Customer Satisfaction score was rated 57 points by customers who have used Axiom Law's products/services for Less than 1 Year.
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Axiom Law Customer Satisfaction Score by Industry
Axiom Law's Customer Satisfaction score was rated 80 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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"score": 80,
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"csatScore": 80,
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}Axiom Law Customer Service
3.5/5
Axiom Law has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Axiom Law's Customer Service
Address
175 GREENWICH STREET, 50TH FL, New York City, NY 10007
Website
http://www.axiomlaw.com
Phone Number
917-237-2900
Axiom Law's Social Links
Quick Insights into Axiom Law Customer Service
Axiom Law's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Axiom Law's Customer Service score.
Ranked Axiom Law Customer Service the Highest
Ranked Axiom Law Customer Service the Lowest
Axiom Law Customer Service Score by Gender
Male customers rated Axiom Law's Customer Service score 2.7 stars higher than Female customers.
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Male
4.5/5
Female
1.8/5
Axiom Law Customer Service Score by Ethnicity
Axiom Law's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Axiom Law.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Axiom Law Customer Service Score by Age
Axiom Law's Customer Service score was rated 3.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Axiom Law.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
Axiom Law Customer Service Score by Usage
Axiom Law's Customer Service score was rated 3 stars by customers who have used Axiom Law's products/services for Less than 1 Year.
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Axiom Law Customer Service Score by Industry
Axiom Law's Customer Service score was rated 3.6 stars by Tech industry customers.
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Axiom Law as an Employer
2.8/5
Axiom Law has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Axiom Law scored a 16 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Axiom Law would recommend the brand to a friend. ENPS measures how likely Axiom Law employees would recommend working at Axiom Law to a friend.
Net Promoter Score
16
NPS Score
| 44% | Promoters |
|---|---|
| 28% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 38% | Promoters |
|---|---|
| 9% | Passive |
| 53% | Detractors |
