17
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Axioma
Marketing or Exec? Claim Your Free Account
About Axioma's Brand
Brand at a Glance
60%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Axioma NPS
Axioma's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Axioma's customers would recommend using the product based on a scale of -100 to 100.
Axioma Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Axioma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Nov 2021 -100 | Nov 2021 | -100 |
Apr 2022 -33 | Apr 2022 | -33 |
Nov 2022 0 | Nov 2022 | 0 |
Aug 2024 20 | Aug 2024 | 20 |
Oct 2025 17 | Oct 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Axioma Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Axioma users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Axioma Product Quality
3.6/5
Axioma has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Axioma's overall Product Quality score rated by its users and customers.
Axioma Product Information
Axioma’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.axioma.com
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Axioma Pricing
Axioma ROI & Value For Money
3.5/5
Axioma has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Axioma's overall ROI score rated by its users and customers.
Axioma Customer Satisfaction (CSAT)
Axioma Customer Satisfaction (CSAT) Score
34 / 100
Axioma has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Axioma Customer Service
3.7/5
Axioma has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Axioma's overall Customer Service score rated by its users and customers.
About Axioma's Customer Service
Address
17 State St, New York City, NY 10004
Website
http://www.axioma.com
Phone Number
1-212-991-4500
Axioma's Social Links
Axioma as an Employer
3.9/5
Axioma has a 3.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Axioma scored a 17 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Axioma would recommend the brand to a friend. ENPS measures how likely Axioma employees would recommend working at Axioma to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
