35
NPS
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AxiomSL
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About AxiomSL's Brand
AxiomSL is the global leader in Regulatory Reporting, Capital Adequacy, Risk Management, Liquidity, Compliance .
Brand at a Glance
71%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
AxiomSL NPS
AxiomSL's Net Promoter Score (NPS) is a 35 with 53% Promoters, 29% Passives, and 18% Detractors. Net Promoter Score tracks whether AxiomSL's customers would recommend using the product based on a scale of -100 to 100.
AxiomSL Overall NPS
| 53% | Promoters |
|---|---|
| 29% | Passives |
| 18% | Detractors |
AxiomSL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 33 | Feb 2021 | 33 |
May 2021 0 | May 2021 | 0 |
Jul 2021 17 | Jul 2021 | 17 |
Jan 2022 44 | Jan 2022 | 44 |
Mar 2022 50 | Mar 2022 | 50 |
Jan 2023 45 | Jan 2023 | 45 |
Apr 2023 42 | Apr 2023 | 42 |
Oct 2023 30 | Oct 2023 | 30 |
Feb 2024 36 | Feb 2024 | 36 |
Mar 2024 33 | Mar 2024 | 33 |
Aug 2024 32 | Aug 2024 | 32 |
Feb 2025 34 | Feb 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AxiomSL Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of AxiomSL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AxiomSL Product Quality
3.4/5
AxiomSL has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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AxiomSL Product Information
AxiomSL’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://axiomsl.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
SaaS
AxiomSL Pricing
AxiomSL ROI & Value For Money
3.5/5
AxiomSL has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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AxiomSL Customer Satisfaction (CSAT)
AxiomSL Customer Satisfaction (CSAT) Score
74 / 100
AxiomSL has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
63%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AxiomSL Customer Service
3.7/5
AxiomSL has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About AxiomSL's Customer Service
Address
New York City, NY
Website
http://axiomsl.com/
Phone Number
(212) 248-4188
AxiomSL as an Employer
2.3/5
AxiomSL has a 2.3/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
AxiomSL scored a 35 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of AxiomSL would recommend the brand to a friend. ENPS measures how likely AxiomSL employees would recommend working at AxiomSL to a friend.
Net Promoter Score
35
NPS Score
| 53% | Promoters |
|---|---|
| 29% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 21% | Promoters |
|---|---|
| 21% | Passive |
| 58% | Detractors |
