50
NPS
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Axoni
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About Axoni's Brand
Axoni is a New York-based capital markets technology firm that specializes in distributed ledger infrastructure.
Brand at a Glance
85%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Axoni NPS
Axoni's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Axoni's customers would recommend using the product based on a scale of -100 to 100.
Axoni Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Axoni NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jul 2022 0 | Jul 2022 | 0 |
Oct 2022 33 | Oct 2022 | 33 |
Apr 2023 50 | Apr 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Axoni Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Axoni users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Axoni Product Quality
3.6/5
Axoni has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Axoni's overall Product Quality score rated by its users and customers.
Axoni Product Information
Axoni’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.axoni.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Axoni Pricing
Axoni ROI & Value For Money
3.5/5
Axoni has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Axoni's overall ROI score rated by its users and customers.
Axoni Customer Satisfaction (CSAT)
Axoni Customer Satisfaction (CSAT) Score
75 / 100
Axoni has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Axoni Customer Service
3.6/5
Axoni has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Axoni's overall Customer Service score rated by its users and customers.
About Axoni's Customer Service
Address
156 5th avenue , floor 7, New York City, NY 10010
Website
http://www.axoni.com
Phone Number
6468094348
Axoni's Social Links
Axoni as an Employer
3.5/5
Axoni has a 3.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Axoni scored a 50 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Axoni would recommend the brand to a friend. ENPS measures how likely Axoni employees would recommend working at Axoni to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
