64
NPS
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Brand Page
Axonify
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About Axonify's Brand
Provider of an employee knowledge platform. The company's learning platform for employees is based on principles of behavioral learning and the concept of spaced repetition and uses the approach of microlearning.
Brand at a Glance
4.3/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Axonify NPS
Axonify's Net Promoter Score (NPS) is a 64 with 76% Promoters, 12% Passives, and 12% Detractors. Net Promoter Score tracks whether Axonify's customers would recommend using the product based on a scale of -100 to 100.
Axonify Overall NPS
| 76% | Promoters |
|---|---|
| 12% | Passives |
| 12% | Detractors |
Axonify NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 72 | Aug 2020 | 72 |
Feb 2021 64 | Feb 2021 | 64 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Axonify NPS by Usage
Axonify's NPS was rated the highest by customers who have used Axonify's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
2 to 5 Years 86 | 2 to 5 Years | 86 |
Axonify Product Quality
4.3/5
Axonify has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Axonify Product Information
Axonify serves markets in the United States. Axonify supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Axonify’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- www.axonify.com
- Company Size
- 51-200 Employees
Languages Supported
English
Product Type
Online Course Software
Learning Management System (LMS) Software
Training Software
Microlearning Software
Axonify Pricing
Axonify ROI & Value For Money
4.4/5
Axonify has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Axonify Pricing Plans
Axonify has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Axonify?
Small Businesses
Medium Businesses
Large Enterprises
Axonify Customer Service
5/5
Axonify has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Axonify's Customer Service
Address
460 Phillip Street, Waterloo, N2L 5J2 Canada
Website
www.axonify.com
Consumer vs. Employees
Axonify scored a 64 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Axonify would recommend the brand to a friend. ENPS measures how likely Axonify employees would recommend working at Axonify to a friend.
Net Promoter Score
64
NPS Score
| 76% | Promoters |
|---|---|
| 12% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
