7
NPS
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Aya Healthcare
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About Aya Healthcare's Brand
Aya Healthcare is the largest privately held travel nurse and workforce solutions provider in the United States.
Brand at a Glance
75%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Aya Healthcare NPS
Aya Healthcare's Net Promoter Score (NPS) is a 7 with 47% Promoters, 13% Passives, and 40% Detractors. Net Promoter Score tracks whether Aya Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Aya Healthcare Overall NPS
| 47% | Promoters |
|---|---|
| 13% | Passives |
| 40% | Detractors |
Aya Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 3 | Jan 2024 | 3 |
Feb 2024 5 | Feb 2024 | 5 |
Mar 2024 5 | Mar 2024 | 5 |
Apr 2024 7 | Apr 2024 | 7 |
May 2024 8 | May 2024 | 8 |
Jun 2024 7 | Jun 2024 | 7 |
Jul 2024 5 | Jul 2024 | 5 |
Sep 2024 7 | Sep 2024 | 7 |
Oct 2024 5 | Oct 2024 | 5 |
May 2025 5 | May 2025 | 5 |
Jun 2025 5 | Jun 2025 | 5 |
Jul 2025 7 | Jul 2025 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aya Healthcare NPS by Gender
Male customers rated Aya Healthcare's NPS 20 points higher than Female customers.
Male
0
Aya Healthcare's NPS was rated by Male customers on Comparably.
46%
Promoters
8%
Passives
46%
Detractors
Female
-20
Aya Healthcare's NPS was rated -20 by Female customers on Comparably.
30%
Promoters
20%
Passives
50%
Detractors
Aya Healthcare NPS by Ethnicity
Aya Healthcare's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -36 | Caucasian | -36 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander -75 | Asian or Pacific Islander | -75 |
Aya Healthcare NPS by Age
Aya Healthcare's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Aya Healthcare NPS by Usage
Aya Healthcare's NPS was rated the highest by customers who have used Aya Healthcare's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 7 | Less than 1 Year | 7 |
1 to 2 Years -23 | 1 to 2 Years | -23 |
2 to 5 Years -56 | 2 to 5 Years | -56 |
Aya Healthcare Customer Reviews
Out of the 8 Aya Healthcare customer reviews 5 were positive and 3 were constructive. Aya Healthcare customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Aya Healthcare Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Aya Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aya Healthcare Customer Loyalty Score by Gender
Male customers rated Aya Healthcare's Customer Loyalty score 1% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Aya Healthcare.
Male
79%
Yes
Female
78%
Yes
Aya Healthcare Customer Loyalty Score by Ethnicity
Aya Healthcare's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Aya Healthcare.
79
out of 100
Caucasian
100
out of 100
Hispanic or Latino
70
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
Aya Healthcare Customer Loyalty Score by Age
Aya Healthcare's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Aya Healthcare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 61% | 26-30 | 61% |
36-40 78% | 36-40 | 78% |
41-45 55% | 41-45 | 55% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
Aya Healthcare Customer Loyalty Score by Usage
Aya Healthcare's Customer Loyalty score was rated the highest by customers who have used Aya Healthcare's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Aya Healthcare Customer Loyalty Score by Industry
Aya Healthcare's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Aya Healthcare Product Quality
3.3/5
Aya Healthcare has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Aya Healthcare Product Information
Aya Healthcare’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Aya Healthcare's product the highest. Reviewers from the Accounting industry rated Aya Healthcare the lowest at 2.
- Company Size
- 1,001-5,000 Employees
Industry
Staffing and Recruiting
Quick Insights into Aya Healthcare Product Quality
Aya Healthcare's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Asian or Pacific Islander customers.
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Ranked Aya Healthcare Product Quality the Highest
Ranked Aya Healthcare Product Quality the Lowest
Aya Healthcare Product Quality Score by Gender
Male customers rated Aya Healthcare's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Aya Healthcare.
Male
3.5/5
Female
2.9/5
Aya Healthcare Product Quality Score by Ethnicity
Aya Healthcare's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Aya Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 1.9 | Asian or Pacific Islander | 1.9 |
Aya Healthcare Product Quality Score by Age
Aya Healthcare's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Aya Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 2.9 | 26-30 | 2.9 |
36-40 3 | 36-40 | 3 |
41-45 2.4 | 41-45 | 2.4 |
46-50 3 | 46-50 | 3 |
51-55 2 | 51-55 | 2 |
Aya Healthcare Product Quality Score by Usage
Aya Healthcare's Product Quality score was rated the highest by customers who have used Aya Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Aya Healthcare Product Quality Score by Industry
Aya Healthcare's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Aya Healthcare Pricing
Aya Healthcare ROI & Value For Money
3.2/5
Aya Healthcare has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Aya Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Aya Healthcare.
Quick Insights into Aya Healthcare ROI
Aya Healthcare's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by Asian or Pacific Islander customers.
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Ranked Aya Healthcare ROI the Highest
Ranked Aya Healthcare ROI the Lowest
Aya Healthcare ROI Score by Gender
Female customers rated Aya Healthcare's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Aya Healthcare.
Male
3.1/5
Female
3.2/5
Aya Healthcare ROI Score by Ethnicity
Aya Healthcare's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Aya Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Aya Healthcare ROI Score by Age
Aya Healthcare's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Aya Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3 | 26-30 | 3 |
36-40 2.1 | 36-40 | 2.1 |
41-45 2.5 | 41-45 | 2.5 |
46-50 3.8 | 46-50 | 3.8 |
51-55 3.3 | 51-55 | 3.3 |
Aya Healthcare ROI Score by Usage
Aya Healthcare's ROI score was rated the highest by customers who have used Aya Healthcare's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Aya Healthcare ROI Score by Industry
Aya Healthcare's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Aya Healthcare Customer Satisfaction (CSAT)
Aya Healthcare Customer Satisfaction (CSAT) Score
57 / 100
Aya Healthcare has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
25%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
8%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aya Healthcare Customer Satisfaction
Aya Healthcare's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Asian or Pacific Islander customers.
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Ranked Aya Healthcare Customer Satisfaction the Highest
Ranked Aya Healthcare Customer Satisfaction the Lowest
Aya Healthcare Customer Satisfaction Score by Gender
Male customers rated Aya Healthcare's Customer Satisfaction score 10 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Aya Healthcare.
55 / 100
MaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 36% | |
Very Dissatisfied | 9% |
45 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 39% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 16% | |
Very Dissatisfied | 28% |
Aya Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Aya Healthcare's Customer Satisfaction (CSAT) score was rated 41% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Aya Healthcare.
41 / 100
Very Satisfied
12%
Satisfied
29%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
23%
Very Dissatisfied
24%
CSAT according to African American/Black
Aya Healthcare's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
17%
CSAT according to Asian or Pacific Islander
Aya Healthcare's Customer Satisfaction (CSAT) score was rated 25% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Aya Healthcare.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Aya Healthcare Customer Satisfaction Score by Age
Aya Healthcare's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Aya Healthcare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 25% | |||||||||||||||
| 36-40 | 26% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 60% |
Aya Healthcare Customer Satisfaction Score by Usage
Aya Healthcare's Customer Satisfaction score was rated the highest by customers who have used Aya Healthcare's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Aya Healthcare Customer Satisfaction Score by Industry
Aya Healthcare's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Aya Healthcare Customer Satisfaction Score by Industry",
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"scoreClassName": "",
"scoreLabel": 34
},
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"score": 100,
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"scoreClassName": "max",
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}Aya Healthcare Customer Service
3.3/5
Aya Healthcare has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Aya Healthcare's overall Customer Service score rated by its users and customers.
About Aya Healthcare's Customer Service
Address
5935 Cornerstone Ct W Suite 300, San Diego, CA 92121
Website
http://www.ayatravelnursingjobs.com
Phone Number
866-687-7390
Aya Healthcare's Social Links
Quick Insights into Aya Healthcare Customer Service
Aya Healthcare's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Aya Healthcare's Customer Service score.
Ranked Aya Healthcare Customer Service the Highest
Ranked Aya Healthcare Customer Service the Lowest
Aya Healthcare Customer Service Score by Gender
Male customers rated Aya Healthcare's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Aya Healthcare.
Male
3.3/5
Female
3.2/5
Aya Healthcare Customer Service Score by Ethnicity
Aya Healthcare's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Aya Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Aya Healthcare Customer Service Score by Age
Aya Healthcare's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Aya Healthcare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 3.2 | 26-30 | 3.2 |
36-40 2.6 | 36-40 | 2.6 |
41-45 2.4 | 41-45 | 2.4 |
46-50 3.5 | 46-50 | 3.5 |
51-55 1.8 | 51-55 | 1.8 |
Aya Healthcare Customer Service Score by Usage
Aya Healthcare's Customer Service score was rated the highest by customers who have used Aya Healthcare's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Aya Healthcare Customer Service Score by Industry
Aya Healthcare's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Aya Healthcare as an Employer
4.4/5
Aya Healthcare has a 4.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Aya Healthcare scored a 7 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Aya Healthcare would recommend the brand to a friend. ENPS measures how likely Aya Healthcare employees would recommend working at Aya Healthcare to a friend.
Net Promoter Score
7
NPS Score
| 47% | Promoters |
|---|---|
| 13% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 61% | Promoters |
|---|---|
| 12% | Passive |
| 27% | Detractors |
