100
NPS
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Ayala
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About Ayala's Brand
Provider of holding company services.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Ayala NPS
Ayala's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Ayala's customers would recommend using the product based on a scale of -100 to 100.
Ayala Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Ayala NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ayala Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ayala users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ayala Product Quality
3.2/5
Ayala has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Ayala's overall Product Quality score rated by its users and customers.
Ayala Product Information
Ayala’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.ayala.com.ph
- Company Size
- 51-200 Employees
Ayala Pricing
Ayala ROI & Value For Money
4.2/5
Ayala has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Ayala's overall ROI score rated by its users and customers.
Ayala Customer Satisfaction (CSAT)
Ayala Customer Satisfaction (CSAT) Score
50 / 100
Ayala has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ayala Customer Service
4.2/5
Ayala has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Ayala's overall Customer Service score rated by its users and customers.
About Ayala's Customer Service
Address
Ayala Avenue, Makati, 1226 Philippines
Website
www.ayala.com.ph
Ayala as an Employer
2.6/5
Ayala has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Ayala scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Ayala would recommend the brand to a friend. ENPS measures how likely Ayala employees would recommend working at Ayala to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
