-7
NPS
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AZA Finance
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About AZA Finance's Brand
AZA Finance is an online payment platform that offers settlement to significantly lower the cost and increase the speed of business payments within Africa
Brand at a Glance
67%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
AZA Finance NPS
AZA Finance's Net Promoter Score (NPS) is a -7 with 36% Promoters, 21% Passives, and 43% Detractors. Net Promoter Score tracks whether AZA Finance's customers would recommend using the product based on a scale of -100 to 100.
AZA Finance Overall NPS
| 36% | Promoters |
|---|---|
| 21% | Passives |
| 43% | Detractors |
AZA Finance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Dec 2021 0 | Dec 2021 | 0 |
Jan 2022 33 | Jan 2022 | 33 |
Feb 2022 0 | Feb 2022 | 0 |
May 2022 17 | May 2022 | 17 |
Oct 2022 -13 | Oct 2022 | -13 |
Sep 2023 0 | Sep 2023 | 0 |
Nov 2023 10 | Nov 2023 | 10 |
Jan 2024 -1 | Jan 2024 | -1 |
Jan 2025 -8 | Jan 2025 | -8 |
Apr 2025 -8 | Apr 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AZA Finance NPS by Gender
AZA Finance's NPS was rated -17 by Male customers on Comparably.
Male
-17
AZA Finance's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
N/A
AZA Finance's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
AZA Finance NPS by Ethnicity
AZA Finance's NPS was rated -34 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -34 | African American/Black | -34 |
AZA Finance NPS by Age
AZA Finance's NPS was rated -40 points by customers ages 26-30 on Comparably.
AZA Finance Customer Reviews
Out of the 2 AZA Finance customer reviews 1 was positive and 1 was constructive. AZA Finance customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
AZA Finance Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of AZA Finance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AZA Finance Customer Loyalty Score by Gender
AZA Finance's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of AZA Finance.
Male
70%
Yes
Female
N/A
Yes
AZA Finance Customer Loyalty Score by Ethnicity
AZA Finance's Customer Loyalty score was rated 70% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AZA Finance.
70
out of 100
African American/Black
AZA Finance Customer Loyalty Score by Age
AZA Finance's Customer Loyalty score was rated 64% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of AZA Finance.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 64% | 26-30 | 64% |
AZA Finance Product Quality
3.7/5
AZA Finance has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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AZA Finance Product Information
AZA Finance’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.azafinance.com/
- Company Size
- 51-200 Employees
Industry
Banking and Financial Services
Quick Insights into AZA Finance Product Quality
AZA Finance's Product Quality score was rated highest by African American/Black customers.
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Ranked AZA Finance Product Quality the Highest
AZA Finance Product Quality Score by Gender
AZA Finance's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of AZA Finance.
Male
4.5/5
Female
N/A
AZA Finance Product Quality Score by Ethnicity
AZA Finance's Product Quality score was rated 4.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AZA Finance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
AZA Finance Product Quality Score by Age
AZA Finance's Product Quality score was rated 3.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of AZA Finance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
AZA Finance Pricing
AZA Finance ROI & Value For Money
3.4/5
AZA Finance has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into AZA Finance ROI
AZA Finance's ROI score was rated highest by Male customers.
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Ranked AZA Finance ROI the Highest
AZA Finance ROI Score by Gender
AZA Finance's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of AZA Finance.
Male
3.6/5
Female
N/A
AZA Finance ROI Score by Ethnicity
AZA Finance's ROI score was rated 3.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AZA Finance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.5 | African American/Black | 3.5 |
AZA Finance ROI Score by Age
AZA Finance's ROI score was rated 3.2 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of AZA Finance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.2 | 26-30 | 3.2 |
AZA Finance Customer Satisfaction (CSAT)
AZA Finance Customer Satisfaction (CSAT) Score
72 / 100
AZA Finance has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
45%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AZA Finance Customer Satisfaction
AZA Finance's Customer Satisfaction score was rated highest by African American/Black customers.
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Ranked AZA Finance Customer Satisfaction the Highest
AZA Finance Customer Satisfaction Score by Gender
AZA Finance's Customer Satisfaction score was rated 83 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AZA Finance.
83 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
AZA Finance Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
AZA Finance's Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AZA Finance.
83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
AZA Finance Customer Satisfaction Score by Age
AZA Finance's Customer Satisfaction score was rated 80 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of AZA Finance.
0
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40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 80% |
AZA Finance Customer Service
3.5/5
AZA Finance has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About AZA Finance's Customer Service
Address
London SW9 6DZ United Kingdom
Website
https://www.azafinance.com/
Phone Number
9082065264x234
Quick Insights into AZA Finance Customer Service
AZA Finance's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked AZA Finance's Customer Service score.
Ranked AZA Finance Customer Service the Highest
AZA Finance Customer Service Score by Gender
AZA Finance's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AZA Finance.
Male
3.7/5
Female
N/A
AZA Finance Customer Service Score by Ethnicity
AZA Finance's Customer Service score was rated 3.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AZA Finance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.6 | African American/Black | 3.6 |
AZA Finance Customer Service Score by Age
AZA Finance's Customer Service score was rated 3.2 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of AZA Finance.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.2 | 26-30 | 3.2 |
AZA Finance as an Employer
4.1/5
AZA Finance has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AZA Finance scored a -7 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of AZA Finance would recommend the brand to a friend. ENPS measures how likely AZA Finance employees would recommend working at AZA Finance to a friend.
Net Promoter Score
-7
NPS Score
| 36% | Promoters |
|---|---|
| 21% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 65% | Promoters |
|---|---|
| 25% | Passive |
| 10% | Detractors |
