41
NPS
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Azalea Health
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About Azalea Health's Brand
Azalea Health is a leading provider of cloud-based healthcare solutions
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
5/5
Customer Service
Azalea Health NPS
Azalea Health's Net Promoter Score (NPS) is a 41 with 62% Promoters, 17% Passives, and 21% Detractors. Net Promoter Score tracks whether Azalea Health's customers would recommend using the product based on a scale of -100 to 100.
Azalea Health Overall NPS
| 62% | Promoters |
|---|---|
| 17% | Passives |
| 21% | Detractors |
Azalea Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 55 | Aug 2020 | 55 |
Feb 2022 57 | Feb 2022 | 57 |
May 2022 55 | May 2022 | 55 |
May 2024 41 | May 2024 | 41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Azalea Health NPS by Usage
Azalea Health's NPS was rated the highest by customers who have used Azalea Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 80 | 1 to 2 Years | 80 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
Azalea Health Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Azalea Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Azalea Health Product Quality
4/5
Azalea Health has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Azalea Health's overall Product Quality score rated by its users and customers.
Azalea Health Product Information
Azalea Health serves markets in the United States. Azalea Health supports Web devices and offers products for small and medium sized businesses.
Azalea Health’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.azaleahealth.com/
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Languages Supported
English
Product Type
Electronic Medical Records Software
Medical Billing Software
Medical Practice Software
Hospital Management Software
Azalea Health Pricing
Azalea Health ROI & Value For Money
4/5
Azalea Health has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Azalea Health's overall ROI score rated by its users and customers.
Azalea Health Pricing Plans
Azalea Health has a pricing structure that accommodates small and medium businesses.
Who Uses Azalea Health?
Small Businesses
Medium Businesses
Azalea Health Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Azalea Health Customer Service
5/5
Azalea Health has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Azalea Health's overall Customer Service score rated by its users and customers.
About Azalea Health's Customer Service
Address
NE Suite 300, Atlanta, GA
Website
http://www.azaleahealth.com/
Phone Number
(877) 777-7686
Azalea Health as an Employer
2.8/5
Azalea Health has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Azalea Health scored a 41 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Azalea Health would recommend the brand to a friend. ENPS measures how likely Azalea Health employees would recommend working at Azalea Health to a friend.
Net Promoter Score
41
NPS Score
| 62% | Promoters |
|---|---|
| 17% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 36% | Promoters |
|---|---|
| 11% | Passive |
| 53% | Detractors |
