28
NPS
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Azelis
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About Azelis' Brand
Distributor of specialty chemicals intended to provide effective, sustainable and reliable services. The company's specialty chemicals offer sampling, chemical blending and food application laboratory services along with a diverse range of products and innovative services.
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Azelis NPS
Azelis's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Azelis's customers would recommend using the product based on a scale of -100 to 100.
Azelis Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Azelis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 33 | Nov 2022 | 33 |
Apr 2023 25 | Apr 2023 | 25 |
Sep 2023 40 | Sep 2023 | 40 |
Oct 2024 17 | Oct 2024 | 17 |
Jan 2025 29 | Jan 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Azelis Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Azelis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Azelis Product Quality
4/5
Azelis has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Azelis' overall Product Quality score rated by its users and customers.
Azelis Product Information
Azelis’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.azelis.com
- Company Size
- 1,001-5,000 Employees
Azelis Pricing
Azelis ROI & Value For Money
4.1/5
Azelis has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Azelis' overall ROI score rated by its users and customers.
Azelis Customer Satisfaction (CSAT)
Azelis Customer Satisfaction (CSAT) Score
100 / 100
Azelis has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Azelis Customer Service
4.1/5
Azelis has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Azelis' overall Customer Service score rated by its users and customers.
About Azelis's Customer Service
Address
Posthofbrug 12, Antwerp, 2600 Argentina
Website
www.azelis.com
Azelis as an Employer
4.2/5
Azelis has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Azelis scored a 28 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Azelis would recommend the brand to a friend. ENPS measures how likely Azelis employees would recommend working at Azelis to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
