25
NPS
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AZZ incorporated
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About AZZ incorporated's Brand
AZZ is a specialty electrical equipment manufacturer and provider of highly engineered services to the global power generation.
Brand at a Glance
100%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.8/5
Customer Service
AZZ incorporated NPS
AZZ incorporated's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether AZZ incorporated's customers would recommend using the product based on a scale of -100 to 100.
AZZ incorporated Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
AZZ incorporated NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Oct 2023 66 | Oct 2023 | 66 |
May 2024 25 | May 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AZZ incorporated Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of AZZ incorporated users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AZZ incorporated Product Quality
3/5
AZZ incorporated has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock AZZ incorporated's overall Product Quality score rated by its users and customers.
AZZ incorporated Product Information
AZZ incorporated’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.azz.com
- Company Size
- 1,001-5,000 Employees
Industry
Enterprise
SaaS
AZZ incorporated Pricing
AZZ incorporated ROI & Value For Money
3.2/5
AZZ incorporated has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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AZZ incorporated Customer Satisfaction (CSAT)
AZZ incorporated Customer Satisfaction (CSAT) Score
25 / 100
AZZ incorporated has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AZZ incorporated Customer Service
3.8/5
AZZ incorporated has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About AZZ incorporated's Customer Service
Address
3100 West 7th Street, Suite 500, Fort Worth, TX
Website
http://www.azz.com
Phone Number
(817)810-0095
AZZ incorporated as an Employer
3.3/5
AZZ incorporated has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
AZZ incorporated scored a 25 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of AZZ incorporated would recommend the brand to a friend. ENPS measures how likely AZZ incorporated employees would recommend working at AZZ incorporated to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
