-44
NPS
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B.Good
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About B.Good's Brand
b.good is a homemade fast-food brand.
Brand at a Glance
66%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
B.Good CMO
B.Good NPS
B.Good's Net Promoter Score (NPS) is a -44 with 19% Promoters, 18% Passives, and 63% Detractors. Net Promoter Score tracks whether B.Good's customers would recommend using the product based on a scale of -100 to 100.
B.Good Overall NPS
| 19% | Promoters |
|---|---|
| 18% | Passives |
| 63% | Detractors |
B.Good NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -15 | Mar 2022 | -15 |
Jun 2022 -20 | Jun 2022 | -20 |
Jul 2022 -29 | Jul 2022 | -29 |
Aug 2022 -37 | Aug 2022 | -37 |
Sep 2022 -42 | Sep 2022 | -42 |
Oct 2022 -40 | Oct 2022 | -40 |
Nov 2022 -45 | Nov 2022 | -45 |
Dec 2022 -48 | Dec 2022 | -48 |
Apr 2023 -45 | Apr 2023 | -45 |
Aug 2023 -39 | Aug 2023 | -39 |
Nov 2023 -42 | Nov 2023 | -42 |
Feb 2024 -42 | Feb 2024 | -42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
B.Good NPS by Gender
B.Good's NPS was rated -59 by Female customers on Comparably.
Female
-59
B.Good's NPS was rated -59 by Female customers on Comparably.
6%
Promoters
29%
Passives
65%
Detractors
Male
N/A
B.Good's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
B.Good NPS by Ethnicity
B.Good's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -39 | Caucasian | -39 |
Other -100 | Other | -100 |
B.Good NPS by Age
B.Good's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
B.Good NPS by Usage
B.Good's NPS was rated the highest by customers who have used B.Good's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -57 | 2 to 5 Years | -57 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
B.Good Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of B.Good users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
B.Good Customer Loyalty Score by Gender
B.Good's Customer Loyalty score was rated 63 by Female customers on Comparably.
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Female
63%
Yes
Male
N/A
Yes
B.Good Customer Loyalty Score by Ethnicity
B.Good's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of B.Good.
78
out of 100
Caucasian
40
out of 100
Other
B.Good Customer Loyalty Score by Age
B.Good's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 10% | 18-25 | 10% |
46-50 70% | 46-50 | 70% |
51-55 85% | 51-55 | 85% |
56-60 70% | 56-60 | 70% |
B.Good Customer Loyalty Score by Usage
B.Good's Customer Loyalty score was rated the highest by customers who have used B.Good's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
B.Good Customer Loyalty Score by Industry
B.Good's Customer Loyalty score was rated 55% by Healthcare, Hospitals and Medicine industry customers.
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B.Good Product Quality
2.5/5
B.Good has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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B.Good Product Information
B.Good’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated B.Good's product the highest.
- Website
- http://www.bgood.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Food and Beverages
Quick Insights into B.Good Product Quality
B.Good's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked B.Good Product Quality the Highest
Ranked B.Good Product Quality the Lowest
B.Good Product Quality Score by Gender
B.Good's Product Quality score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of B.Good.
Female
2.3/5
Male
N/A
B.Good Product Quality Score by Ethnicity
B.Good's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of B.Good.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 1.5 | Other | 1.5 |
B.Good Product Quality Score by Age
B.Good's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of B.Good.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
46-50 3 | 46-50 | 3 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
B.Good Product Quality Score by Usage
B.Good's Product Quality score was rated the highest by customers who have used B.Good's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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B.Good Product Quality Score by Industry
B.Good's Product Quality score was rated 2.1 stars by Healthcare, Hospitals and Medicine industry customers.
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B.Good Pricing
B.Good ROI & Value For Money
2.4/5
B.Good has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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B.Good Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into B.Good ROI
B.Good's ROI score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked B.Good ROI the Highest
Ranked B.Good ROI the Lowest
B.Good ROI Score by Gender
B.Good's ROI score was rated 2.2 by Female customers on Comparably.
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Female
2.2/5
Male
N/A
B.Good ROI Score by Ethnicity
B.Good's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of B.Good.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 1.5 | Other | 1.5 |
B.Good ROI Score by Age
B.Good's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of B.Good.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
46-50 3.1 | 46-50 | 3.1 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
B.Good ROI Score by Usage
B.Good's ROI score was rated the highest by customers who have used B.Good's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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B.Good ROI Score by Industry
B.Good's ROI score was rated 2.2 stars by Healthcare, Hospitals and Medicine industry customers.
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B.Good Customer Satisfaction (CSAT)
B.Good Customer Satisfaction (CSAT) Score
29 / 100
B.Good has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
54%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into B.Good Customer Satisfaction
B.Good's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked B.Good Customer Satisfaction the Highest
Ranked B.Good Customer Satisfaction the Lowest
B.Good Customer Satisfaction Score by Gender
B.Good's Customer Satisfaction score was rated 27 by Female customers on Comparably.
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27 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 64% |
B.Good Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
B.Good's Customer Satisfaction (CSAT) score was rated 37% according to Caucasian users and customers.
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37 / 100
Very Satisfied
25%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
63%
CSAT according to Other
B.Good's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of B.Good.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
B.Good Customer Satisfaction Score by Age
B.Good's Customer Satisfaction score was rated 33 points by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% |
B.Good Customer Satisfaction Score by Usage
B.Good's Customer Satisfaction score was rated 33 points by customers who have used B.Good's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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B.Good Customer Satisfaction Score by Industry
B.Good's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "B.Good Customer Satisfaction Score by Industry",
"text": "B.Good's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "B.Good's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}B.Good Customer Service
2.4/5
B.Good has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About B.Good's Customer Service
Address
Boston, MA 02116
Website
http://www.bgood.com
Phone Number
617-424-5252
Quick Insights into B.Good Customer Service
B.Good's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked B.Good's Customer Service score.
Ranked B.Good Customer Service the Highest
Ranked B.Good Customer Service the Lowest
B.Good Customer Service Score by Gender
B.Good's Customer Service score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of B.Good.
Female
2.3/5
Male
N/A
B.Good Customer Service Score by Ethnicity
B.Good's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of B.Good.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Other 1.5 | Other | 1.5 |
B.Good Customer Service Score by Age
B.Good's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of B.Good.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
46-50 2 | 46-50 | 2 |
51-55 1.8 | 51-55 | 1.8 |
56-60 2.3 | 56-60 | 2.3 |
B.Good Customer Service Score by Usage
B.Good's Customer Service score was rated the highest by customers who have used B.Good's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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B.Good Customer Service Score by Industry
B.Good's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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B.Good as an Employer
3.3/5
B.Good has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
B.Good scored a -44 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of B.Good would recommend the brand to a friend. ENPS measures how likely B.Good employees would recommend working at B.Good to a friend.
Net Promoter Score
-44
NPS Score
| 19% | Promoters |
|---|---|
| 18% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 30% | Promoters |
|---|---|
| 14% | Passive |
| 56% | Detractors |
