22
NPS
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B&M Retail
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About B&M Retail's Brand
Retailer of consumer durable and non durable products. The company's consumer durable and non durable products include home furnishing products, stationery, gardening equipment, electrical equipment, toys and games, pet foods, sports and leisure products, enabling customers to avail variety of consumer products.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
B&M Retail NPS
B&M Retail's Net Promoter Score (NPS) is a 22 with 44% Promoters, 34% Passives, and 22% Detractors. Net Promoter Score tracks whether B&M Retail's customers would recommend using the product based on a scale of -100 to 100.
B&M Retail Overall NPS
| 44% | Promoters |
|---|---|
| 34% | Passives |
| 22% | Detractors |
B&M Retail NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
May 2022 50 | May 2022 | 50 |
Jun 2023 33 | Jun 2023 | 33 |
Jun 2024 0 | Jun 2024 | 0 |
Dec 2024 20 | Dec 2024 | 20 |
Jan 2025 -1 | Jan 2025 | -1 |
Feb 2025 12 | Feb 2025 | 12 |
Mar 2025 22 | Mar 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
B&M Retail Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of B&M Retail users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
B&M Retail Product Quality
4.1/5
B&M Retail has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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B&M Retail Product Information
B&M Retail’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.bandmretail.com
- Company Size
- 10,000+ Employees
B&M Retail Pricing
B&M Retail ROI & Value For Money
4/5
B&M Retail has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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B&M Retail Customer Satisfaction (CSAT)
B&M Retail Customer Satisfaction (CSAT) Score
100 / 100
B&M Retail has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
B&M Retail Customer Service
3.7/5
B&M Retail has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About B&M Retail's Customer Service
Address
, Luxembourg, 2520 Iceland
Website
www.bandmretail.com
Phone Number
7
B&M Retail as an Employer
2.2/5
B&M Retail has a 2.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
B&M Retail scored a 22 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of B&M Retail would recommend the brand to a friend. ENPS measures how likely B&M Retail employees would recommend working at B&M Retail to a friend.
Net Promoter Score
22
NPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
