-38
NPS
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B-Stock Solutions
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About B-Stock Solutions' Brand
B-Stock Solution is a profitable, venture-backed company that is revolutionizing the $80 billion liquidation industry for retailers and manufacturers.
Brand at a Glance
74%
Customer Loyalty
2.7/5
Product Quality
2.4/5
Pricing
2.2/5
Customer Service
B-Stock Solutions NPS
B-Stock Solutions's Net Promoter Score (NPS) is a -38 with 29% Promoters, 4% Passives, and 67% Detractors. Net Promoter Score tracks whether B-Stock Solutions's customers would recommend using the product based on a scale of -100 to 100.
B-Stock Solutions Overall NPS
| 29% | Promoters |
|---|---|
| 4% | Passives |
| 67% | Detractors |
B-Stock Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -22 | Jan 2023 | -22 |
Feb 2023 -10 | Feb 2023 | -10 |
Sep 2023 -25 | Sep 2023 | -25 |
Oct 2023 -32 | Oct 2023 | -32 |
Nov 2023 -13 | Nov 2023 | -13 |
Jan 2024 -24 | Jan 2024 | -24 |
Mar 2024 -22 | Mar 2024 | -22 |
Apr 2024 -25 | Apr 2024 | -25 |
Sep 2024 -29 | Sep 2024 | -29 |
Mar 2025 -33 | Mar 2025 | -33 |
Apr 2025 -35 | Apr 2025 | -35 |
Sep 2025 -37 | Sep 2025 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
B-Stock Solutions NPS by Gender
Female customers rated B-Stock Solutions's NPS 2 points higher than Male customers.
Male
-42
B-Stock Solutions's NPS was rated -42 by Male customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Female
-40
B-Stock Solutions's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
B-Stock Solutions NPS by Ethnicity
B-Stock Solutions's NPS was rated -72 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
B-Stock Solutions NPS by Usage
B-Stock Solutions's NPS was rated 0 points by customers who have used B-Stock Solutions's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
B-Stock Solutions Customer Reviews
Out of the 5 B-Stock Solutions customer reviews 2 were positive and 3 were constructive. B-Stock Solutions customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
B-Stock Solutions Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of B-Stock Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
B-Stock Solutions Customer Loyalty Score by Gender
Male customers rated B-Stock Solutions's Customer Loyalty score 5% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of B-Stock Solutions.
Male
87%
Yes
Female
82%
Yes
B-Stock Solutions Customer Loyalty Score by Ethnicity
B-Stock Solutions's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of B-Stock Solutions.
74
out of 100
Caucasian
B-Stock Solutions Customer Loyalty Score by Usage
B-Stock Solutions's Customer Loyalty score was rated 82% by customers who have used B-Stock Solutions's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
B-Stock Solutions Product Quality
2.7/5
B-Stock Solutions has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock B-Stock Solutions' overall Product Quality score rated by its users and customers.
B-Stock Solutions Product Information
B-Stock Solutions’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://bstock.com/
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
Marketplaces
SaaS
Quick Insights into B-Stock Solutions Product Quality
B-Stock Solutions's Product Quality score was rated highest by customers who have used B-Stock Solutions's products/services for Less than 1 Year, and rated lowest by Male customers.
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Ranked B-Stock Solutions Product Quality the Highest
Ranked B-Stock Solutions Product Quality the Lowest
B-Stock Solutions Product Quality Score by Gender
Female customers rated B-Stock Solutions's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of B-Stock Solutions.
Male
2/5
Female
2.1/5
B-Stock Solutions Product Quality Score by Ethnicity
B-Stock Solutions's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of B-Stock Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
B-Stock Solutions Product Quality Score by Usage
B-Stock Solutions's Product Quality score was rated 3 stars by customers who have used B-Stock Solutions's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
B-Stock Solutions Pricing
B-Stock Solutions ROI & Value For Money
2.4/5
B-Stock Solutions has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock B-Stock Solutions' overall ROI score rated by its users and customers.
Quick Insights into B-Stock Solutions ROI
B-Stock Solutions's ROI score was rated highest by customers who have used B-Stock Solutions's products/services for Less than 1 Year, and rated lowest by Male customers.
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Ranked B-Stock Solutions ROI the Highest
Ranked B-Stock Solutions ROI the Lowest
B-Stock Solutions ROI Score by Gender
Female customers rated B-Stock Solutions's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of B-Stock Solutions.
Male
1.8/5
Female
2.2/5
B-Stock Solutions ROI Score by Ethnicity
B-Stock Solutions's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of B-Stock Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
B-Stock Solutions ROI Score by Usage
B-Stock Solutions's ROI score was rated 2.9 stars by customers who have used B-Stock Solutions's products/services for Less than 1 Year.
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B-Stock Solutions Customer Satisfaction (CSAT)
B-Stock Solutions Customer Satisfaction (CSAT) Score
43 / 100
B-Stock Solutions has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
5%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into B-Stock Solutions Customer Satisfaction
B-Stock Solutions's Customer Satisfaction score was rated highest by customers who have used B-Stock Solutions's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked B-Stock Solutions Customer Satisfaction the Highest
Ranked B-Stock Solutions Customer Satisfaction the Lowest
B-Stock Solutions Customer Satisfaction Score by Gender
Male customers rated B-Stock Solutions's Customer Satisfaction score 10 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of B-Stock Solutions.
50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
B-Stock Solutions Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
B-Stock Solutions' Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of B-Stock Solutions.
14 / 100
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
72%
B-Stock Solutions Customer Satisfaction Score by Usage
B-Stock Solutions's Customer Satisfaction score was rated 60 points by customers who have used B-Stock Solutions's products/services for Less than 1 Year.
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B-Stock Solutions Customer Service
2.2/5
B-Stock Solutions has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About B-Stock Solutions's Customer Service
Address
805 Veterans Blvd #103, Redwood City, CA 94063
Website
http://bstock.com/
B-Stock Solutions's Social Links
Quick Insights into B-Stock Solutions Customer Service
B-Stock Solutions's Customer Service score was rated highest by customers who have used B-Stock Solutions's products/services for Less than 1 Year, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked B-Stock Solutions' Customer Service score.
Ranked B-Stock Solutions Customer Service the Highest
Ranked B-Stock Solutions Customer Service the Lowest
B-Stock Solutions Customer Service Score by Gender
Female customers rated B-Stock Solutions's Customer Service score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of B-Stock Solutions.
Male
1.6/5
Female
2.3/5
B-Stock Solutions Customer Service Score by Ethnicity
B-Stock Solutions's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of B-Stock Solutions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
B-Stock Solutions Customer Service Score by Usage
B-Stock Solutions's Customer Service score was rated 3 stars by customers who have used B-Stock Solutions's products/services for Less than 1 Year.
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B-Stock Solutions as an Employer
2.6/5
B-Stock Solutions has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
B-Stock Solutions scored a -38 for Net Promoter Score and a -53 for Employee Net Promoter Score. NPS gauges how likely a customer of B-Stock Solutions would recommend the brand to a friend. ENPS measures how likely B-Stock Solutions employees would recommend working at B-Stock Solutions to a friend.
Net Promoter Score
-38
NPS Score
| 29% | Promoters |
|---|---|
| 4% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-53
eNPS Score
| 9% | Promoters |
|---|---|
| 29% | Passive |
| 62% | Detractors |
