60
NPS
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B12
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About B12 Brand
B12 uses technology and automation as a force for good to build a brighter future of work.
Brand at a Glance
3.9/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
B12 NPS
B12's Net Promoter Score (NPS) is a 60 with 69% Promoters, 22% Passives, and 9% Detractors. Net Promoter Score tracks whether B12's customers would recommend using the product based on a scale of -100 to 100.
B12 Overall NPS
| 69% | Promoters |
|---|---|
| 22% | Passives |
| 9% | Detractors |
B12 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
B12 NPS by Usage
B12's NPS was rated 55 points by customers who have used B12's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 55 | 1 to 2 Years | 55 |
B12 Product Quality
3.9/5
B12 has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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B12 Product Information
B12 serves markets in the United States and Canada. B12 supports Web devices and offers products for small and medium sized businesses.
B12’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://b12.io
- Company Size
- 11-50 Employees
Industry
Tech
AI, Big Data and Analytics
Business Services
SaaS
Languages Supported
English
Product Type
Content Management System (CMS) Software
Web Design Software
Website Builder Software
Landing Page Software
B12 Pricing
B12 ROI & Value For Money
3.8/5
B12 has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock B12 overall ROI score rated by its users and customers.
B12 Pricing Plans
B12 has a pricing structure that accommodates small and medium businesses. Starting from $29/month, B12 uses a subscription model and offers the following: Get Online: $29/month with custom domain, unlimited traffic and bandwidth, secure hosting, unlimited file storage, priority design customization,, Get Integrated: $59/month. Includes all the features of Get Online plus phone support and third party integrations., and Get Found: $99/month Includes all the features of Get Integrated plus search engine optimization tools (SEO)..
Who Uses B12?
Small Businesses
Medium Businesses
B12 Customer Service
3.7/5
B12 has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About B12's Customer Service
Address
89 5th Ave, New York City, NY 10003
Website
https://b12.io
Phone Number
(929)352-5227
B12 as an Employer
4.1/5
B12 has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
B12 scored a 60 for Net Promoter Score and a 86 for Employee Net Promoter Score. NPS gauges how likely a customer of B12 would recommend the brand to a friend. ENPS measures how likely B12 employees would recommend working at B12 to a friend.
Net Promoter Score
60
NPS Score
| 69% | Promoters |
|---|---|
| 22% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
86
eNPS Score
| 86% | Promoters |
|---|---|
| 14% | Passive |
| 0% | Detractors |
